Hermès Store Director
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Canada seeks an experienced Store Director in Montreal to lead boutique operations, sales, and team development. Full-time permanent role reporting to Commercial Retail Director.
Role & Responsibilities
- Drive sales to meet or exceed budgets and establish execution plans to achieve revenue goals
- Lead by example on the sales floor, fostering high-level service, clienteling, and brand ambassadorship across all store areas including after-sales service
- Coach, train, and motivate the team to ensure product expertise and exceptional customer service, including after-sales support
- Conduct and supervise monthly sales associate coaching processes and performance development
- Identify opportunities and assist sales associates in strengthening and deepening client relationships
- Oversee the management team to ensure they are well-informed, trained, and aligned in approach
- Provide monthly qualitative and quantitative business reports with thoughtful analyses and recommendations
- Manage inventory for qualitative and quantitative success while respecting company guidelines
- Ensure compliance with all operating policies and procedures
- Analyze business performance and prepare purchasing plans within subsidiary buying guidelines and strategy
- Ensure accurate completion of designated department and cycle counts
- Lead preparation and execution of semi-annual inventory counts
- Maintain pristine and organized front-of-house and back-of-house areas
- Ensure store presentation reflects inventory ownership and current merchandising direction from métiers
- Manage optimal inventory and model stock levels in coordination with Head Office
- Drive talent management by recruiting, onboarding, and developing qualified employees while fostering retention and career growth
- Enhance customer service excellence through regular audits, coaching, performance goal-setting, and targeted training with follow-up
- Provide regular formal and informal feedback to all store employees
- Maintain security of store assets and safety of employees and customers
- Proactively communicate store business activities with the Commercial Retail Director and Managing Director
- Partner effectively with all departments within Canada and Paris to ensure boutique support in achieving goals
- Embrace and support all company initiatives, contests, and programs
- Address issues affecting the boutique in a timely and thoughtful manner, delegating and following up as necessary
Qualifications
- Minimum 5 years of progressive store management experience
- Proven track record running a high-volume luxury retail store
- Fluent in English and French
- Demonstrated progressive management experience managing, coaching, motivating, and developing employees, teams, and managers with integrity and discretion
- Strong understanding of the local retail market
- Impeccable standards of service and experience with a luxury/quality-seeking clientele
- Proven success in driving sales and providing exceptional customer service standards
- Demonstrated ability to manage complexity and comfort with healthy conflict
- Exceptional organization and time management skills
- Ability to motivate and maintain team morale in challenging circumstances
- Excellent communication and business partnering across all organizational levels
- Strong business acumen with analytical ability to drive performance and sound business judgment
- Excellent attention to detail with a problem-solving focus
- Established operational expertise
- Resourceful, flexible, open to new ideas, humble, hands-on leader and team player
- Rational and proactive approach
- Demonstrated accountability, respect for rules and procedures
Skills
Experience
Minimum 5 years of progressive store management experience in high-volume luxury retail, with demonstrated success in leading multi-functional teams, driving sales performance, and maintaining exceptional operational and merchandising standards. International and domestic travel required.
Education
Not specified; general business or retail management education is typically expected at this level.
Workplace
The successful candidate will be located in Montreal, Quebec, Canada.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Director», «Commercial Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.