Hermès Store Director

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès seeks a Store Director for its high-volume, multi-level flagship at Dubai Mall, with responsibility for sales, operations, buying, client development, service and staff management. The role leads strategy and execution, owns overall business performance and P&L, and develops the management team. This is an unlimited contract on a full-time schedule.

Role & Responsibilities

• Oversee the Deputy Store Director, Head of Client, and Head of Operations, ensuring the management team is informed, well-trained, and aligned in its leadership approach.
• Set the strategic direction for team motivation, lead change-management initiatives, and drive results through people-focused management.
• Analyse business opportunities and define corresponding strategies for developing the flagship boutique.
• Address flagship issues promptly and thoughtfully, delegating and following up as needed.
• Partner effectively with corporate departments and métier heads to support the flagship in achieving its goals.
• Support company initiatives, contests, and programs; hold full responsibility for P&L, sales goals, and inventory results.
• Coach staff and management to ensure the highest level of service and improved performance.
• Take full responsibility for staff training, communication, and adherence to policy.
• Maintain active HR notes on team performance; write annual evaluations for direct reports and guide managers on boutique reviews.
• Conduct or supervise monthly touchbase sales coaching, coaching for optimal results.
• Manage buying and oversee its preparation, strategy, and execution.
• Manage stock quality and quantity, monitoring best sellers and aged inventory while following MOS guidelines.
• Monitor market trends and ensure Floor Managers conduct regular competitive shopping.
• Partner with the Communications Team to organize relevant events that build client relationships and reflect the spirit of the House.
• Work closely with the visual merchandising team to maintain exceptional standards and consistently highlight new product stories.

Qualifications

• Demonstrated experience running a high-volume, multi-level flagship store with minimum sales of $50 million and 50 employees.
• Operationally sound, strategic, open to new ideas, and unafraid of change.
• Previous buying experience and strength in managing the buying process preferred.
• Proven ability to supervise and develop other senior store-management team members.
• Natural, dynamic team leader and sales driver; enthusiastic and high-energy.
• Able to motivate and maintain team morale in challenging circumstances and address conflict.
• Strong delegation and follow-up skills, with the ability to empower other managers.
• Kind yet effective management style, without relying on fear or intimidation.
• Able and motivated to form strong partnerships across the organization, valuing others’ opinions.
• Impeccable service standards and experience with a luxury- and quality-seeking clientele.
• Natural elegance in communication at all levels, including particular experience interacting with senior company executives and handling frequent store visits.
• Sensitivity to multicultural environments and experience working with diverse teams.
• Strong personal style and passion for Hermès and its heritage.
• Comfortable in a fast-paced environment and able to prioritize effectively.
• Humble, refined, understated, and discreet.
• Willing and able to travel to Paris for 3–4 weeks annually.

Skills

Experience

Minimum 10 years; demonstrated experience running a high-volume, multi-level flagship store with minimum sales of $50 million and 50 employees.

Workplace

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.