Hermès Store Administrator

About Hermès

Hermès is a family-owned French maison celebrated for artisanal luxury, exceptional materials and timeless design. The Australian subsidiary, Hermès Australia, operates the brand’s local boutiques and supports the global maison’s standards of craftsmanship, client service and discreet refinement.

Role & Responsibilities

• Manage day-to-day back-of-house administration for the Sydney Trust Flagship, including replenishment, inventory control, reporting and after-sales coordination.
• Generate, compile and distribute store, banking and incentive reports; investigate discrepancies and prepare credit notes and deposit documentation.
• Coordinate stock movements between store and corporate warehouse, produce deport/inventory lists and maintain up-to-date transfer records in Cegid.
• Process Worldwide Searches (WWS) via Hlink, communicate outcomes to Sales Associates and track reception of located product.
• Support merchandise allocation and replenishment schedules, analyse sales trends, identify slow/fast movers and flag overstock/understock opportunities.
• Provide customer service support during peak periods, act as cashier when required, and manage aftersales cases, repairs and SAV stocktakes.
• Maintain internal communications, manage the store email account, telephone enquiries and ensure timely responses to client requests.
• Ensure till opening/closing accuracy, enforce cash & banking procedures and uphold audit/compliance standards for all administrative processes.
• Assist with team uniform management, store back-office tidiness and operational support for visual merchandising and events.

Qualifications

• Full working rights in Australia (mandatory).
• Minimum 1 year of experience in retail administration, inventory control or back-of-house operations; luxury retail experience preferred.
• Proven numeracy and cash-handling ability with a meticulous approach to reconciliation and audit compliance.
• Strong written and verbal communication skills with the capacity to liaise across merchandising, stock and store management teams.
• High level of organisation, attention to detail and the ability to prioritise competing tasks in a fast-paced retail environment.

Skills

Experience

Minimum 1 year of retail administration or back-of-house experience, preferably within luxury retail. Demonstrated experience with inventory control, replenishment processes and retail systems (Cegid or equivalent) is highly desirable.

Education

High school diploma or equivalent; tertiary study in business, retail management or a related discipline is advantageous.

Workplace

Culture

Hermès values artisanal excellence, discretion and a familial approach to its workforce. The Australian Maison champions diversity and inclusion, fostering an environment where individual authenticity, fairness and professional development are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.