Hermès Stock Operations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 30, 2026
About Hermès
Hermès is a French high-luxury maison renowned for exceptional craftsmanship in leather goods, ready-to-wear and accessories. Hermès Italy SpA operates within the global Hermès network, combining a strong retail presence with exacting operational standards and a people-centred culture that values discretion, creativity and service excellence.
Hermès Italy SpA seeks a Stock Operations Manager in Florence to lead store inventory, ensure stock accuracy and manage the stock operations team.
Role & Responsibilities
- Lead and develop the Stock Operations Team (Stock Supervisors, Stock Controllers, Stock Supports), setting objectives, performing appraisals and delivering regular feedback.
- Ensure flawless synchronization between physical inventory and corporate systems by supervising all incoming and outbound product flows and corrective actions for negative or discrepant stocks.
- Plan, prepare and execute stock takes and cycle counts; contribute to investigations, produce final reports for Finance and propose actions to reduce shrinkage.
- Define, implement and maintain storage best practices and operating procedures; train store teams as the key-user and trainer on stock-related processes and tools.
- Manage replenishment flows (remote stock, furniture stock), analyse stock levels, upcoming deliveries and sales to recommend pulls and support purchasing decisions.
- Act as the store-level point of contact for all stock-related queries, liaising with Store Director, Sales Managers, Customer Experience, Security, Administration, Facilities and corporate teams (Subsidiary Operations, Merchandising, Internal Control).
Qualifications
- Bachelor and Master degree preferred, ideally with an analytical focus.
- Minimum six years of professional experience in stock and managerial roles; experience in international luxury fashion retail is strongly preferred.
- Fluency in Italian and English; a third language is an advantage.
- Demonstrable team leadership and people-management skills with experience driving operational performance.
- Highly organised, rigorous, proactive and service-oriented with strong interpersonal and communication skills.
Skills
Experience
Minimum 6 years in stock/inventory roles with managerial responsibility; prior exposure to luxury fashion retail and international store operations preferred.
Education
Bachelor's degree required; Master's degree preferred, ideally with an analytical or business focus.
Workplace
The successful candidate will be located in Florence, Tuscany, Italy.
Culture
Hermès fosters a people-centred retail culture that privileges craftsmanship, discretion and long-term relationships. The workplace emphasizes high standards, collaborative problem-solving and professional development within an internationally respected luxury maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Inventory Operations Manager», «Store Stock Manager», «Retail Inventory Manager», «Stock Control Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.