Hermès Stock Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Lead the stock team, organise and prioritise daily activities according to business needs, manage performance, develop talent and foster a positive, inclusive working environment.
• Set quantitative and qualitative objectives for each stock team member, conduct annual appraisals, provide regular feedback, and coach the team to develop autonomy, job knowledge and interpersonal and behavioural skills.
• Collaborate with the Store Manager, Department Managers and Sales & Service Support on stock controls and stocktake results, storage practices, shop-floor replenishment, repaired items, customer orders and rotas.
• Act as the store-level contact for Head Office on stock matters, including Warehouse, Retail Operations, Internal Control and Retail Merchandising.
• Contribute to Store Manager meetings and morning briefs by reporting operational issues and stock-related KPIs and assigning corrective actions to store team members.
• Support the sales team with information on stock availability, deliveries and transfers.
• Liaise and build relationships with external service providers, including DHL and FedEx.
• Manage stock and stock management systems accurately and promptly, processing deliveries, claims, returns, transfers, special movements, damaged, stolen and loan items in line with systems, policies and procedures; obtain Store Manager approval where required.
• Follow up and correct negative stock daily with Sales & Service Support and Sales teams.
• Monitor and organise or perform cancellation and return to available stock of expired customer reservations.
• Ensure ticketing accuracy through regular checks of deliveries and cycle counts.
• Maintain the defective- and damaged-goods process, manage a designated stockroom area for these items, and communicate stock and quality issues to the Store Manager.
• Plan and prepare stocktakes and cycle counts, contribute to scanning and discrepancy investigations, and produce the final report for Finance for Store Manager validation.
• Implement corrective actions to improve future stocktake results through methods, tools and training, reduce shrinkage, investigate inventory discrepancies and report suspicious activity to store management.
• Contribute to defining and implementing back- and front-office storage practices aligned with business needs and internal best practice.
• Work with Sales and Visual Merchandising representatives to propose and implement improvements to storage practices, equipment and distribution.
• Ensure all team members follow storage rules, stock procedures and best practices, including 5S controls and KPI follow-up.
• Act as the store’s key user and trainer for stock processes; train new starters on processes and tools, communicate updates and support the team with issues.
• Raise alerts and propose action plans and corrective measures to optimise flows, simplify daily operations and facilitate the store team’s work, including workstation changes, delivery frequency and overstock reduction.
• Complete all provided training and, at the request of the Store Manager or Head Office, train others in stock-control best practice affecting sales and stock data accuracy.
• Keep aisles and fire routes clear of stock, and promptly report rubbish build-up or blockages to store management.
• Ensure stockrooms comply with health and safety regulations and audit recommendations; check that equipment such as trolleys and ladders operates effectively and report defects to store management.
• Ensure computers and lights are switched off at the end of the working day and prepare stockrooms for the following day.
• Follow security procedures, keep stockroom doors closed and ensure unauthorised people do not enter stockrooms unaccompanied.
• Arrive in good time to accommodate deliveries and cycle counts; follow the Hermès Staff Handbook dress code, grooming and conduct guidelines and maintain a professional demeanour in keeping with Hermès standards.
• Work efficiently with the team, share ideas and contribute to positive morale; show respect for colleagues and customers through articulate, immaculate and punctual conduct.
• Maintain absolute confidentiality regarding the company’s commercial activities and internal affairs.
• Monitor performance indicators including timely product flows; stock accuracy, annual stocktake and cycle-count discrepancies and shrinkage; negative stock levels; reservations expired for more than one day; replenishment quality and overstock or shortages; stockroom organisation and 5S results; and relationships with the team and upstream stakeholders.

Qualifications

• Strong inventory management experience and a solid understanding of inventory best practice.
• Proven experience managing stock teams and people, including leading teams, managing performance and developing talent.
• Experience coordinating inventory-related projects and driving process improvements.
• Strong organisational, analytical, self-management and goal-setting abilities, with effective prioritisation across multiple tasks.
• Excellent communication and leadership skills; able to work collaboratively and autonomously.
• Organised, flexible and reliable, with high efficiency and engagement and an openness to innovation and change.
• Professional and able to work efficiently and accurately under pressure in a fast-paced environment.
• Good IT skills, including EPOS systems and Microsoft Office.
• Flexible and willing to work late nights, early mornings, weekends and holidays when required.
• Able to climb ladders, lift up to 50 lb without assistance, bend, twist, reach, push, pull, perform repetitive motions and move large quantities of stock and equipment.
• Must have the right to work full time in the UK for the entire duration of employment.

Skills

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.