Hermès Service Executive
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Jun 29, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Service Executive position in Hong Kong SAR retail environment managing customer flow, appointments, and VIP service with fluent trilingual capabilities.
Role & Responsibilities
- Greet and interact with customers in a professional manner
- Identify customer needs, product interests, and enquiries upon arrival
- Reassure and communicate expected service timelines to arriving customers
- Ensure sales team availability and readiness to serve customers
- Handle and manage queue issues, providing amenities to waiting customers as needed
- Arrange and verify walk-in customer appointments
- Maintain team communication and escort customers through the store without leaving them unattended
- Provide feedback to management on queue and Tally management
- Update and record customer appointments throughout the day
- Recognize and greet VIP customers by name
- Serve after-sales and Web-to-Shop customers
- Support cashier operations when required
- Assist in general store operations and activities
Qualifications
- Relevant work experience in retail sales, stock management, or customer service
- Cheerful demeanor with ability to meet company customer service standards
- Assertive with strong understanding of floor operations
- Proactive team player with excellent communication skills
- Sound judgment in problem-solving
- Fluency in English, Cantonese, and Mandarin (verbal and written)
Skills
Experience
Relevant work experience in retail sales, stock management, or customer service
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «Retail Services Specialist», «Customer Experience Coordinator», «Front-of-Floor Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.