Hermès Senior Sales Associate
- Location
- Mumbai Maharashtra India
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
As Senior Sales Associate at the iconic Hermès Fort store in Mumbai (the third-largest Hermès location in India), this role encompasses comprehensive responsibility for all sales activities, client relationship management, and daily store operations. The position requires driving sales performance, nurturing long-term client relationships, recruiting new clientele, and upholding the highest standards of service in alignment with Group commercial strategy and luxury brand values.
Role & Responsibilities
- Achieve individual sales targets on a monthly basis and contribute actively towards collective store sales budget
- Build and maintain a strong portfolio of clients, including VIP and high-value customers, through personalized engagement
- Conduct weekly clienteling activities and recruit 5–10 new clients monthly
- Create memorable client experiences aligned with Group customer experience guidelines and anticipate client needs
- Provide guidance and training to junior sales associates and newcomers
- Manage daily store operations, visual merchandising contributions, and maintain store environment consistent with brand image
- Adhere to 5S and Smart Ops processes to ensure operational excellence
- Handle billing and invoicing processes in compliance with internal procedures
- Communicate client feedback gathered through in-store activities to store management
- Keep customers informed about new products, services, and changes
- Support all retail and communication events with strong client list management
Qualifications
- Minimum 4–6 years of proven experience in the luxury retail industry
- Demonstrable track record of achieving sales targets
- Impeccable grooming and professional demeanor aligned with luxury brand standards
- Fluent in English and Hindi; basic French knowledge is advantageous
- Strong interpersonal and communication skills
- Genuine passion for luxury retail and fashion
- Interest in high-quality products and brand heritage
- Basic computer skills
Skills
Experience
Minimum 4–6 years of relevant experience in the luxury retail sector, with a demonstrated track record of consistently achieving sales targets and building strong client relationships in a premium brand environment.
Education
Not specified
Workplace
The role is situated in Mumbai, Maharashtra, India.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Relations Associate», «Retail Specialist», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.