Hermès Senior Manager, Treasury and Cash Operations

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Oversee all cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers
• Ensure audit compliance, effective transaction management, and integrity of MSC and related systems
• Maintain alignment with enterprise treasury and internal control frameworks
• Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk
• Monitor, review, and resolve outstanding aged deposits to reduce financial exposure
• Lead training initiatives on cash handling standards, POS operations, and treasury policies
• Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies
• Serve as treasury liaison, partnering with Treasury and Internal Control teams to ensure alignment with corporate policies
• Manage and oversee Cash Office Manager and Assistant Manager of Cash Operations & Treasury and their respective teams
• Partner with Selling team on resolving all POS-related questions
• Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
• Ensure correct cash transaction procedures are adhered to by all boutique staff and management
• Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams on transaction processing
• Ensure entire staff understands and complies with POS standards established by the company
• Communicate all policy and procedure updates pertaining to POS and Cash Office procedures
• Maintain consistent communication with Store Management and Director of Operations
• Ensure technical equipment (cash tills, scanners, POS equipment) is in working order and report any issues
• Conduct weekly Portable Electronic Device audits in My Store Control
• Conduct quarterly backup terminal testing for all FD terminals
• Manage and oversee weekly cash audits
• Proactively follow-up on cash discrepancies and communicate with management and Accounting
• Order supplies for the Cash Office
• Review and audit all daily media
• Partner with Store Management to ensure My Store Control system is in compliance
• Create team schedule and assist with the annual review process
• Manage remote sales completion
• Partner with Corporate Accounting Department to provide chargeback information as requested
• Support with other operational duties as needed

Qualifications

• 5+ years of retail and cash management experience in a similar role; prior experience in a luxury environment preferred
• People-management and mentor experience for a team of five or more employees
• Strong leadership, communication, and planning skills
• Ability to work well under pressure
• Even-tempered with ability to continuously multi-task
• Strong organizational and analytical skills with deep understanding of inventory management
• Flexible with schedule changes to accommodate business needs
• Ability to lift between 0-25 lbs without assistance
• Demonstrated leadership ability to coach high-performing operational teams
• Proven ability to transform underperforming individuals and teams
• Excellent problem-solving and communication abilities
• Proficiency in retail systems and reporting tools and MS Office
• Strong management soft skills
• Commitment to operational excellence and client-first mentality
• Ability to manage multiple priorities in a fast-paced, luxury retail environment
• Acute interpersonal skills and collaborative management style

Skills

Experience

5+ years of retail and cash management experience in a similar role; prior experience in a luxury environment is preferred. Demonstrated experience managing and mentoring teams of five or more employees.

Workplace

Compensation

The base compensation for this position ranges from USD 112,295 to USD 133,455 per annum.

Benefits

Commission and bonus incentives based on sales performance, Medical, Dental, Vision coverage, Life Insurance and Disability, Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick & safe time), Paid Parental Leave and Transition Time, 401(k) and Roth Retirement Plan with company matching and profit sharing, Flexible spending accounts, fitness reimbursement, voluntary life insurance, Product discount and EAP resources, Access to Calm App, Health Advocate, Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.