Hermès Senior Manager, Operations

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Senior
Compensation
$112,295–133,455/year
Posted
Mar 31, 2026

About Hermès

Hermès is an independent, family-owned Maison renowned for artisanal craftsmanship and enduring luxury goods. The brand maintains a global retail footprint and is recognized for an uncompromising commitment to material excellence, savoir-faire and a client-centric retail experience.

Hermès — New York: Senior Manager, Operations (Shipping & Inventory) at Maison Madison. Lead shipping, receiving, inventory control and operational teams.

Role & Responsibilities

  • Lead daily shipping, receiving and inventory operations for the flagship Maison, ensuring timely, accurate merchandise flow and strict adherence to procedures.
  • Manage cycle counts, reconcile discrepancies, perform stock adjustments and oversee shrink-reduction and stock-preparation processes.
  • Develop and enforce inventory, shipping and receiving policies; communicate procedural updates and ensure cascading compliance through the Inventory Manager.
  • Conduct comprehensive monthly audits of shipping, receiving and inventory activities, including shipping logs, transfer discrepancies and a 10% shipping audit.
  • Partner with merchandising and buying teams to manage replenishment, stock flow and product availability across storage points.
  • Drive process improvements and operational efficiencies in a high-volume, luxury retail environment using omnichannel systems and business intelligence tools.
  • Coach, mentor and manage the Inventory Manager and shipping/receiving teams through performance coaching, goal setting and formal reviews.
  • Monitor and report key performance indicators to the Director of Operations, escalating issues and implementing corrective actions where needed.
  • Collaborate with corporate teams on equipment lifecycle decisions and participate in budget management to improve cost efficiencies.
  • Run biweekly team meetings to review performance, address challenges and align on operational priorities.

Qualifications

  • Minimum 6 years of retail management experience, including direct responsibility for shipping/receiving and inventory functions; luxury retail experience preferred.
  • Proven supervisory experience with responsibility for hiring, coaching, performance management and achieving productivity targets.
  • Strong organizational and analytical capabilities with demonstrated success driving inventory accuracy and resolving discrepancies.
  • Experience conducting operational audits, cycle counts and implementing shrink-reduction strategies.
  • Proficiency in retail systems and reporting tools; advanced use of MS Office. SAP Retail experience is a plus.
  • Excellent communication, problem-solving and stakeholder-management skills; ability to influence across store and corporate teams.
  • Capacity to travel domestically and internationally for training and to lift up to 50 lbs unassisted.

Skills

SAP Retail MS Office business intelligence tools omnichannel systems cycle counting inventory reconciliation audit procedures budget management KPI reporting team coaching and leadership

Experience

At least six years of progressive retail operations experience with hands-on responsibility for shipping, receiving and inventory control. Demonstrated track record of managing teams, executing audits, improving inventory accuracy and collaborating with merchandising/buying functions. Prior experience in a luxury environment preferred.

Education

Bachelor's degree in business, supply chain, logistics or related field preferred; equivalent professional experience in retail operations will be considered.

Workplace

This position is based in New York, New York, USA.

Compensation

The base compensation for this position ranges from USD 112,295 to USD 133,455 per annum.

Culture

Hermès fosters a craft-led culture that prioritizes precision, timeless design and a client-first ethos. The Maison emphasizes transmission of savoir-faire, respect for artisanship and a collaborative workplace that values diversity, inclusion and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Senior Manager — Shipping & Inventory», «Inventory and Logistics Manager», «Head of Store Logistics», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.