Hermès Senior Manager, Operations

Location
Employment Full-Time
Seniority Senior
Compensation $112,295–133,455/year
Posted ✦ Today
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Hermès — New York: Senior Manager, Operations (Shipping & Inventory) at Maison Madison. Lead shipping, receiving, inventory control and operational teams.

Overview

Hermès is an independent, family-owned Maison renowned for artisanal craftsmanship and enduring luxury goods. The brand maintains a global retail footprint and is recognized for an uncompromising commitment to material excellence, savoir-faire and a client-centric retail experience.

Role & Responsibilities

  • Lead daily shipping, receiving and inventory operations for the flagship Maison, ensuring timely, accurate merchandise flow and strict adherence to procedures.
  • Manage cycle counts, reconcile discrepancies, perform stock adjustments and oversee shrink-reduction and stock-preparation processes.
  • Develop and enforce inventory, shipping and receiving policies; communicate procedural updates and ensure cascading compliance through the Inventory Manager.
  • Conduct comprehensive monthly audits of shipping, receiving and inventory activities, including shipping logs, transfer discrepancies and a 10% shipping audit.
  • Partner with merchandising and buying teams to manage replenishment, stock flow and product availability across storage points.
  • Drive process improvements and operational efficiencies in a high-volume, luxury retail environment using omnichannel systems and business intelligence tools.
  • Coach, mentor and manage the Inventory Manager and shipping/receiving teams through performance coaching, goal setting and formal reviews.
  • Monitor and report key performance indicators to the Director of Operations, escalating issues and implementing corrective actions where needed.
  • Collaborate with corporate teams on equipment lifecycle decisions and participate in budget management to improve cost efficiencies.
  • Run biweekly team meetings to review performance, address challenges and align on operational priorities.

Qualifications

  • Minimum 6 years of retail management experience, including direct responsibility for shipping/receiving and inventory functions; luxury retail experience preferred.
  • Proven supervisory experience with responsibility for hiring, coaching, performance management and achieving productivity targets.
  • Strong organizational and analytical capabilities with demonstrated success driving inventory accuracy and resolving discrepancies.
  • Experience conducting operational audits, cycle counts and implementing shrink-reduction strategies.
  • Proficiency in retail systems and reporting tools; advanced use of MS Office. SAP Retail experience is a plus.
  • Excellent communication, problem-solving and stakeholder-management skills; ability to influence across store and corporate teams.
  • Capacity to travel domestically and internationally for training and to lift up to 50 lbs unassisted.

Skills

SAP Retail MS Office business intelligence tools omnichannel systems cycle counting inventory reconciliation audit procedures budget management KPI reporting team coaching and leadership

Experience

At least six years of progressive retail operations experience with hands-on responsibility for shipping, receiving and inventory control. Demonstrated track record of managing teams, executing audits, improving inventory accuracy and collaborating with merchandising/buying functions. Prior experience in a luxury environment preferred.

Education

Bachelor's degree in business, supply chain, logistics or related field preferred; equivalent professional experience in retail operations will be considered.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.620 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.731 active listings on Cerulean, 1159 of which are new. In USA as a whole, Cerulean currently features 3.349 open positions, with 1246 posted this week.

Compensation

The base compensation for this position ranges from USD 112,295 to USD 133,455 per annum.

Culture

Hermès fosters a craft-led culture that prioritizes precision, timeless design and a client-first ethos. The Maison emphasizes transmission of savoir-faire, respect for artisanship and a collaborative workplace that values diversity, inclusion and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.