Hermès Senior Floor Director

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Lead the development and execution of strategic plans for various métiers, ensuring alignment with boutique goals to drive growth, enhance customer experience, develop the team and achieve financial targets
• Serve as Maison Ambassador and provide consistent day-to-day supervision of daily business operations, client experience and client relationship building, leading by example and ensuring excellent client service
• Maintain consistent floor presence and work in partnership with the store leadership team
• Manage métier development, growth and merchandising for assigned areas of responsibility; identify and address business opportunities, communicate daily stock needs and sell-through performance with Managing Director, Operations Management and Merchant teams
• Manage product assortment at store level and maintain minimum/maximum inventory levels
• Prepare for and attend bi-annual Podium and Preview buying sessions; hold full responsibility for attendance preparation and buying decisions for corresponding métier areas
• Partner in planning and execution of product placement, floor moves, pop-up opportunities and ensure visual merchandising standards are met
• Serve as strategic team motivator and analyst; identify and communicate business and product opportunities in an analytical manner
• Prepare and provide budget analysis, sales mix, product assortment recommendations and business strategies to drive incremental improvement in overall results
• Maintain consistent communication with Managing Director and store management team regarding performance and opportunities
• Provide weekly reporting of sales, sell-through data, on-hand quantities, product needs and opportunities; present business updates at leadership meetings including sales performance by group and métier, team highlights, issues and business reviews
• Oversee recruitment, talent selection, onboarding and ongoing performance development of direct reports; provide leadership guidance to Floor Directors on métier development opportunities, reporting tools and business analysis
• Plan weekly leadership and team meeting agendas; prepare and deliver annual performance appraisals; address performance issues in a timely and professional manner
• Coordinate inventory preparation and cycle counts in partnership with Floor Directors and Operations Team; reconcile discrepancies
• Represent store leadership in the absence of the Managing Director; maintain oversight of support and security team productivity and policy adherence

Qualifications

• Minimum three years of store management experience or flagship Assistant Store Manager experience
• Demonstrated previous buying experience relative to floor and métier responsibility
• Proven ability to manage and motivate multi-person teams
• Prior reporting and presenting functions to Executive management and Merchant levels
• Strong project management and team leadership capabilities with proven mentoring track record
• Ability to balance creativity with effective business management and sustainable growth
• Exceptional organizational skills, attention to detail, reliability and effective time management
• Demonstrated decision-making and problem-solving abilities
• Proficiency in delivering presentations, leading store meetings and engaging with Commercial Directors and Executive visitors
• Working knowledge of Microsoft Office suite, Excel, PowerPoint and Lotus Notes
• Comfortable with calculations, formulas and financial analysis
• Critical and creative thinking capabilities
• Ability to manage stress and maintain composure whilst multitasking in a fast-paced environment
• Conflict resolution and coaching capabilities
• Experience independently satisfying client requests and working effectively with the public
• Ability to prioritize tasks and communicate time-sensitive information to appropriate parties
• Keen eye for product trends and future market direction relevant to buying responsibility
• Extremely professional demeanor and ability to interact effectively with all management levels and the public

Skills

Experience

Minimum three years of store management experience or equivalent flagship-level Assistant Store Manager experience in a luxury retail environment, with demonstrated success in leading multi-person teams and managing budgetary responsibilities. Prior experience in buying operations relative to assigned floor categories is essential. Proven track record of presenting to and reporting to Executive management and Merchant-level stakeholders.

Education

High school diploma or equivalent; Bachelor's degree or higher in a related field is preferred but not required if substantive relevant experience is demonstrated.

Workplace

Compensation

The base compensation for this position ranges from USD 141,899 to USD 176,432 per annum.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision coverage; Life Insurance and Disability coverage; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.