Hermès Senior Director, Client Development
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $173,432–204,969/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2025
About Hermès
The employer is a prestigious luxury fashion brand renowned for its exquisite craftsmanship and innovative designs. As part of a leading global conglomerate in the luxury goods sector, the brand offers unparalleled opportunities for career growth and development within an environment that values creativity and excellence.
Hermès seeks Senior Director of Client Development in New York to lead omnichannel client strategy across luxury product categories.
Role & Responsibilities
- Develop and implement client development strategy across Women, Men, and Lifestyle Universes by leveraging data insights, expert feedback, and regional guidance
- Define client action plans in collaboration with client development experts and métier partners
- Map client journeys by segment and métier to establish long-term strategic development roadmaps
- Partner with Maison and Watch métiers experts to identify client opportunities, share best practices, and ensure alignment on bespoke experiences
- Collaborate with Learning and Development and Merchandising teams to identify training needs and develop selling ceremony and client experience modules
- Identify client development gaps and opportunities, working cross-functionally to develop appropriate solutions and services
- Partner with CRM team to identify clients for international events and provide direct or indirect support during these events
- Establish and maintain strong client relationships ensuring continuity and ongoing brand representation
- Work closely with Client Experience team to define animations calendar and create elevated, bespoke client experiences
- Monitor competitive activity and formulate appropriate response strategies for communication to retail and ecommerce teams
Qualifications
- Minimum 10+ years of progressive sales experience, preferably in luxury retail or client development
- College degree or equivalent professional experience
- Demonstrated leadership experience with supervisory and budget responsibility
- Proficiency in CRM platforms and data analytics tools
- Strong understanding of omnichannel retail strategy and client journey mapping
Skills
Experience
10+ years in sales experience, with demonstrated progression in leadership and client development roles within luxury or high-end retail environments. Proven track record of developing and executing client acquisition and retention strategies, managing teams, and driving measurable business results.
Education
College degree preferred; equivalent professional sales leadership experience may substitute.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 173,432 to USD 204,969 per annum.
Benefits
The position offers a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts.
Culture
The company fosters a dynamic and inclusive workplace culture that encourages innovation, collaboration, and personal growth. Employees are empowered to contribute to the brand's legacy of excellence and are recognized for their achievements.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Director», «Director of Client Relations», «Client Experience Director», «Sales Development Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.