Hermès Selling Supervisor

Overview

Hermès is an independent, family-owned Maison renowned for artisan craftsmanship, exquisite materials and enduring designs. The organization preserves artisanal production through workshops in France while operating a global network of boutiques; as an employer it emphasizes craftsmanship, quality service and long-term professional development within a heritage luxury environment.

Role & Responsibilities

• Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives.
• Manage selling-floor presentation and workstation readiness: stock bags, boxes, ribbons, stationery, and new receipts; implement Visual Merchandising (VM) guidelines and replenishment protocols.
• Operate and oversee POS procedures: process transactions accurately, maintain CRM purchase records, open/close tills and reconcile daily variances.
• Administer returns and exchanges within policy, escalating exceptional requests to management.
• Execute asset-protection (AP) procedures: manage opening/closing protocols, key-log controls, EAS tagging and bag checks; prepare and participate in inventory and cycle counts.
• Support inventory preparation and merchandise flow including ticketing, SKU control and back-of-house organization.
• Deliver high-standard client service consistent with Hermès’ service principles, including greeting, client assistance, wrapping and after-sales support.
• Maintain workstation cleanliness and organise administrative selling tasks; perform other duties as assigned by management.

Qualifications

• Minimum 2–3 years of selling and/or supervisory experience in retail; luxury retail experience strongly preferred (requisition indicates minimum 3 years).
• Proven relationship-building and clienteling abilities with impeccable verbal communication.
• Calm, even-tempered approach with the capacity to multi-task in a high‑pace environment.
• Self-starter able to work independently and collaboratively as part of a boutique team.
• Strong organizational skills and open availability to meet business needs.
• Ability to lift 0–25 lbs. without assistance.

Skills

Experience

Minimum 2–3 years of retail selling experience with prior supervisory responsibility; three years in luxury retail is preferred per requisition notes.

Education

High school diploma or equivalent; post-secondary study in retail, business or a related field is desirable but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 27 to USD 29 per hour.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability coverage; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program resources; access to Calm App, Health Advocate and family-building support.

Culture

Hermès cultivates a workshop-to-boutique culture that foregrounds artisanal excellence, meticulous attention to detail and respectful client service. The workplace emphasizes craftsmanship, long-term development and an inclusive, family-oriented ethos consistent with the Maison’s heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.