Hermès Selling Supervisor

About Hermès

Hermès of Paris is the U.S. retail arm of the independent, family-owned Hermès maison, renowned for artisanal leather goods, silk, ready-to-wear and accessories. The brand maintains an emphasis on craftsmanship, heritage savoir-faire and a global retail network that prioritizes exceptional client service and meticulous presentation.

Role & Responsibilities

• Achieve individual monthly and annual sales targets while contributing to the boutique's collective performance.
• Organize and prioritize the selling floor to optimize client experience and sales effort; ensure stock of packaging, stationery and merchandising essentials at all times.
• Maintain visual merchandising and presentation standards: straightening, replenishment of new receipts, ticketing and SKU presentation according to VM guidelines.
• Process all transactions accurately at POS and maintain detailed CRM purchase history records; support after‑sales administrative tasks when required.
• Report POS discrepancies and variances to management and assist with opening/closing procedures to reconcile transactions by end of business day.
• Comply with asset protection procedures: EAS tagging, key control, employee sign-in protocols, bag checks as appropriate and participation in inventory counts and cycle counts.
• Provide Hermès-standard client service: prompt greetings, informed product guidance, and premium wrapping/packaging at point of sale.
• Assist in inventory preparation and support selling support teams to ensure smooth boutique operations.

Qualifications

• Minimum 2–3 years of sales experience; prior luxury retail experience preferred.
• Proven ability to build and maintain client relationships with excellent verbal communication and interpersonal skills.
• Demonstrated capacity to multi-task in a fast-paced boutique environment and to work both independently and collaboratively.
• Strong organizational aptitude and attention to operational detail (POS accuracy, merchandising, stock management).
• Open availability to meet the scheduling needs of the boutique, including weekends and peak retail periods.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

Minimum 2–3 years of retail sales experience with a track record of meeting sales targets; experience in luxury or high-end retail and clienteling is preferred.

Education

High school diploma or equivalent; coursework or qualifications in retail, business or fashion merchandising preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 29 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, voluntary life insurance; Product discount and EAP resources; Access to Calm app, Health Advocate, Family Building Support.

Culture

Hermès fosters a workshop-inspired culture that prizes artisanal craft, discretion and long-term client relationships. The workplace emphasizes meticulous presentation, collegial collaboration and the transmission of savoir-faire while supporting diversity and inclusion within its retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.