Hermès Selling Supervisor

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Achieve and exceed monthly and annual individual sales targets while contributing to the boutique's collective sales objectives
• Organize and maintain the selling floor to support sales efforts, ensuring all merchandise, packaging materials, and fixtures are stocked and presented according to visual merchandising standards
• Execute physical EAS tagging, ticketing, and inventory replenishment in compliance with operational guidelines
• Process transactions accurately through the POS system, maintain CRM client files with detailed purchase history and sales data, and provide post-sale administrative support
• Partner with management on POS reconciliation and communicate discrepancies by end of business day
• Maintain workstation cleanliness and organization throughout all shifts
• Comply with all asset protection procedures including employee sign-in protocols, merchandise security, EAS tagging, and physical inventory preparation
• Participate in monthly cycle counts and physical inventory as directed by management
• Consistently deliver exemplary client service including prompt and friendly greetings, product assistance, and wrapping and packaging support at point of sale

Qualifications

• Minimum 2–3 years of sales experience, with preference for luxury retail environment background
• Demonstrated strong relationship-building and communication skills
• Ability to maintain composure while managing multiple concurrent tasks in a fast-paced setting
• Self-motivated and capable of balancing independent work with team collaboration
• Strong organizational and time-management capabilities
• Flexible availability to accommodate business operational needs
• Physical capacity to lift 0–25 lbs. without assistance
• Proficiency with point-of-sale systems and retail management software

Skills

Experience

Minimum 2–3 years of proven sales experience in a retail environment, with preference given to candidates with luxury goods or high-end retail background. Experience managing sales targets, POS transactions, and client service in a team setting is essential.

Education

High school diploma or equivalent; additional retail management training or certification is beneficial.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 29 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision insurance; life insurance and disability coverage; paid time off including 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; Employee Assistance Program (EAP) resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.