Hermès Selling Supervisor

About Hermès

Hermès is an independent, family-owned maison renowned for artisanal craftsmanship, meticulous materials and timeless luxury goods. The brand combines a tradition of hand-made savoir-faire with a global retail network and a culture that prizes creativity, quality and client service.

Role & Responsibilities

• Achieve individual monthly and annual sales objectives while contributing to the boutique’s collective targets.
• Deliver exceptional client service consistent with Hermès standards: greet clients, answer inquiries, assist with sales and provide premium packaging and after-sales support.
• Operate and manage all point-of-sale (POS) transactions accurately, including CRM recordkeeping, receipts, SKU management, payment processing, returns/exchanges and daily till opening/closing.
• Oversee merchandise flow and presentation: stock workstations and selling floor, replenish new receipts, maintain VM guidelines, perform physical EAS tagging and ticketing.
• Execute asset-protection (AP) procedures: manage opening/closing protocols, key control in partnership with AP, bag checks, alarm procedures and preparation for inventory and cycle counts.
• Support inventory preparation and participate in monthly cycle counts or as directed by management.
• Maintain a clean, organized workstation and promptly communicate POS variances or discrepancies to management.

Qualifications

• Minimum 2 years of retail selling or supervisory experience; luxury retail experience preferred.
• Proven ability to develop client relationships and drive sales through consultative service and clienteling.
• Impeccable verbal communication and interpersonal skills; even-tempered and able to multitask in a high‑velocity environment.
• Self-starter who works independently while collaborating effectively with the sales and selling-support teams.
• Strong organizational skills and open availability to meet the needs of the boutique.
• Ability to lift 0–25 lbs. without assistance.

Skills

Experience

Minimum two years in a selling or supervisory capacity, ideally within luxury retail; demonstrable experience meeting sales targets and handling POS, CRM and inventory duties.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25.50 to USD 28.19 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program resources; Access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a workshop‑driven culture that prioritizes artisanal skill, long‑term craftsmanship and humanist values. The workplace emphasizes quality, creativity and respectful client service within a family‑owned organizational structure committed to inclusion and sustainability.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.