Hermès Selling Supervisor, Fine Jewelry & Watches

About Hermès

Hermès is an independent, family-owned maison renowned for artisanal craftsmanship and timeless luxury. The company operates a global network of maisons and boutiques while maintaining atelier-based production and a values-driven culture; Hermès of Paris Inc. manages the brand’s U.S. retail operations and emphasizes skill transmission, sustainability and a human-centred workplace.

Role & Responsibilities

• Achieve individual and boutique sales objectives and contribute to monthly and annual targets alongside the sales team.
• Maintain selling-floor standards: merchandise replenishment, straightening, ticketing, packaging and VM compliance.
• Manage merchandise flow including receiving, EAS tagging, ticketing and preparation for inventory and cycle counts.
• Operate and administer POS procedures accurately: process transactions, update CRM/purchase history, open/close tills and reconcile variances.
• Support after‑sales administrative needs and partner with management on POS decisions and discrepancy reporting.
• Execute asset protection protocols: opening/closing procedures, alarm and key log control, bag checks, and adherence to physical security guidelines.
• Deliver Hermès service standards: prompt, polished client interactions, packaging/wrapping at POS and high-touch clienteling.
• Perform other duties as assigned by the Floor Director to support boutique operations and client experience.

Qualifications

• Minimum 3 years of experience in selling and/or a supervisory capacity; luxury retail experience preferred.
• Proven aptitude for relationship development and impeccable communication skills.
• Calm under pressure with the capacity to multitask and prioritise in a fast-paced boutique environment.
• Self-starter able to work independently while collaborating within a team.
• Open availability to meet the needs of the business; ability to lift 0–25 lbs.
• Strong organisational skills and attention to detail.

Skills

Experience

Minimum three years of selling and/or supervisory experience; prior experience in a luxury retail environment strongly preferred.

Education

High school diploma or equivalent required; post-secondary coursework or degree in retail management, merchandising or hospitality is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 28.16 to USD 31.11 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a workshop mentality within a global luxury network, placing craftsmanship and humanist values at the centre of its culture. The maison prizes individual skill, discretion and long-term development, and fosters an inclusive environment that emphasises quality, sustainability and respect for artisanship.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.