Hermès Selling Supervisor

Overview

Hermès of Paris is an independent, family-owned maison celebrated for its artisanal heritage and uncompromising craftsmanship. The company operates globally with a network of boutiques and ateliers and places strong emphasis on long-term craftsmanship, creative autonomy and a people-centred culture. Hermès of Paris maintains a reputation for premium client service and a workplace that values skill transmission and sustainable practices.

Role & Responsibilities

• Achieve assigned monthly and annual individual sales targets while contributing to the boutique’s collective objectives.
• Maintain selling-floor and workstation standards: stock retail packaging and accessories, replenish receipts and new arrivals, straighten merchandise and follow visual merchandising guidelines.
• Process all POS transactions accurately — handle receipts, CRM entries, SKU validation, payments, client verification and after-sales administrative tasks.
• Execute opening and closing till procedures and daily cash reconciliation; report POS discrepancies to management promptly.
• Manage returns and exchanges according to policy; escalate exceptional requests to management for approval.
• Apply and enforce asset protection protocols: store access, alarm procedures, key-log control, employee sign-ins and bag checks in partnership with AP.
• Prepare for and participate in inventory activities and monthly cycle counts; ensure proper EAS tagging and ticketing across floor and back of house.
• Deliver Hermes-standard client service: warm greetings, attentive assistance, and care with wrapping/packaging at POS.
• Support merchandise flow and inventory preparation as needed and perform additional duties as assigned by management.

Qualifications

• Minimum 3 years of experience in selling and/or supervisory roles in retail; prior luxury retail experience preferred.
• Proven relationship-development skills with impeccable verbal communication and clienteling ability.
• Demonstrated ability to multitask calmly in a fast-paced environment and to work autonomously as well as collaboratively.
• Strong organizational proficiency and attention to merchandising and POS accuracy.
• Open availability to meet the scheduling needs of the boutique.
• Ability to lift up to 25 lbs. without assistance.

Experience

Minimum three years of selling and/or supervisory experience in retail; experience within a luxury environment is strongly preferred.

Education

High school diploma or equivalent required; vocational retail training or some college coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28.16 to USD 31.11 per hour.

Benefits

Commission and bonus incentives; medical, dental and vision insurance; life insurance and disability coverage; paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); paid parental leave and transition time; 401(k) and Roth retirement plans with company match and profit sharing; voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); product discount; EAP resources; access to Calm App, Health Advocate and family-building support.

Culture

Hermès fosters a craft-led, people-centred workplace that prizes artisanal skill, creativity and long-term employee development. The maison emphasizes meticulous service, respect for tradition and a collaborative environment where individuality and inclusivity are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.