Hermès Selling Supervisor

Overview

Hermès is an independent, family‑owned Maison renowned for artisanal craftsmanship, exceptional leather goods and a long tradition of luxury savoir‑faire. The company operates a global network of boutiques and emphasizes humanist values, creativity and meticulous attention to materials and finish. Hermès of Paris, Inc. represents the Maison in the North American market and maintains the brand’s focus on service and product excellence.

Role & Responsibilities

• Achieve individual and boutique sales targets while contributing to the team’s collective objectives.
• Manage point‑of‑sale (POS) transactions with accuracy, including receipts, CRM recordkeeping, payment verification, returns/exchanges authorization and daily till opening/closing.
• Maintain selling‑floor merchandising standards: restocking, straightening, replenishment of receipts and new arrivals, ticketing and EAS tagging in line with Visual Merchandising guidelines.
• Support merchandise flow and inventory procedures, including preparation for physical inventory and participation in cycle counts.
• Execute asset protection and opening/closing protocols: store access, alarm procedures, key‑log controls, employee sign‑in and bag checks, partnering with AP where applicable.
• Deliver the Hermès standard of client service—prompt, discreet and personalised assistance, including packaging and after‑sales support when required.
• Maintain workstation cleanliness and administrative organisation; escalate POS or inventory discrepancies to management promptly.
• Perform other duties as assigned by management to support boutique operations and client experience.

Qualifications

• Minimum 3 years of selling and/or supervisory experience; prior luxury retail experience preferred.
• Proven ability to develop client relationships and communicate with discretion and professionalism.
• Demonstrated organisational skills and capacity to multi‑task in a high‑volume, fast‑paced environment.
• Self‑starter with the ability to work independently and collaboratively within a team.
• Flexible availability to meet the operational needs of the boutique, including opening/closing responsibilities.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

Minimum three years of frontline selling and/or supervisory experience; experience within a luxury or premium retail environment is strongly preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28.20 to USD 30.87 per hour.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement with company match and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; access to Calm app and family‑building support.

Culture

Hermès cultivates an artisan‑centred culture that privileges craftsmanship, refinement and respect for materials. The Maison values individuality, inclusion and long‑term employee development, fostering a workplace where discretion, elegance and collaboration are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.