Hermès Selling Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $25.50–26.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 19, 2026
About Hermès
Hermès is an independent, family-owned luxury maison renowned for artisanal craftsmanship and refined leather goods. The brand maintains a global retail network and emphasizes hand-made savoir-faire, meticulous material selection and long-term stewardship of objects. Hermès positions craftsmanship, creativity and responsible sourcing at the centre of its culture.
Hermès — Selling Supervisor in Austin, TX. Full-time retail role focused on POS, asset protection, merchandising and high-touch client service.
Role & Responsibilities
- Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives.
- Maintain selling-floor standards and visual merchandising: replenish receipts, straighten displays, stock packaging materials and follow VM guidelines.
- Manage POS activity and administrative after‑sales support: process transactions, update CRM records, verify client information and reconcile till at open/close.
- Execute opening and closing procedures, ensure accurate till counts and report POS variances to management.
- Support merchandise flow and asset control: ticketing, physical EAS tagging, key‑log protocols, bag checks and adherence to asset protection guidelines.
- Prepare for and participate in inventory activities and monthly cycle counts.
- Deliver the Hermès standard of client service — prompt, courteous greetings, personalised assistance and premium packaging/wrapping at point of sale.
Qualifications
- Minimum 2+ years of experience in a selling and/or supervisory capacity.
- Prior experience in a luxury retail environment preferred.
- Proven relationship-building ability and exceptional verbal communication skills.
- Strong organisational aptitude with consistent multi-tasking capability.
- Open availability to meet business needs; ability to lift up to 25 lbs without assistance.
Skills
Experience
At least 2 years of direct selling or supervisory experience; background in luxury retail is preferred.
Education
High school diploma or equivalent; retail or luxury sales training preferred.
Workplace
The successful candidate will be located in Austin, Texas, USA.
Compensation
The base compensation for this position ranges from USD 25.50 to USD 26.50 per hour.
Benefits
Commission and bonus incentives; Medical, Dental and Vision coverage; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm app, Health Advocate and family-building support.
Culture
Hermès fosters a craftsmanship-driven environment that prizes quality, creativity and respect for artisanship. The house emphasises inclusivity, individual development and long-term stewardship, encouraging employees to deliver thoughtful, client-focused service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Boutique Sales Supervisor», «Retail Team Lead», «Client Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.