Hermès Selling and Service Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $25.19–28.15/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 27, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Selling and Service Specialist at Hermès Maison Madison, New York. Full-time retail support role managing POS operations, client appointments, and boutique services. $25.19–$28.15/hr.
Role & Responsibilities
- Process and verify all point-of-sale transactions including receptions, CRM entries, SKU management, payment processing, and client verification
- Coordinate in-store client appointments including charge sends, item pulls, fitting room preparation, and post-sale follow-up
- Organize and execute client gifting initiatives and experiential events in partnership with the Client Development Relationship Management and Concierge teams
- Maintain accurate and detailed CRM records documenting purchase history, client preferences, and sales analytics to support Sales Specialists
- Assist Sales Specialists and Selling Supervisors in reaching monthly sales targets through comprehensive operational support
- Manage stockroom operations including merchandise replenishment, EAS tagging, physical inventory preparation, and general stock rotation
- Provide support for alterations, repairs, and personalization follow-up, coordinating with back-of-house services and shipping logistics
- Prepare for opening and closing procedures; ensure timely client deliveries through post-sale shipping coordination
- Greet clients warmly, answer inquiries, and provide wrapping and packaging services at point of sale
- Communicate with clientele through digital devices and correspondence to facilitate in-store animations and events
- Schedule client appointments into company calendar systems and serve as personalized host for each appointment
- Assist with fulfillment of POS activities including charge sends and transfer requests
- Support sales team with merchandise merchandising, stock retrieval, and stockroom preparation as needed
Qualifications
- Minimum 1 year of retail or selling experience, preferably in a luxury environment
- Proficiency with point-of-sale (POS) systems and cash handling
- Strong proficiency in Microsoft Office and retail operating systems
- Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment
- Exceptional attention to detail and accuracy in transaction processing
- Organized, self-motivated, and reliable work ethic
- Ability to lift and carry items weighing up to 25 lbs. without assistance
- Flexibility and availability to accommodate business scheduling needs
Skills
Experience
Minimum 1 year of professional experience in retail or sales, preferably in a luxury retail environment. Experience with POS systems, inventory management, and customer service is strongly preferred.
Education
High school diploma or equivalent required.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 25.19 to USD 28.15 per hour.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, Vision coverage; Life Insurance and Disability; Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support; Flexible spending accounts and fitness reimbursement; Voluntary life insurance options
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales and Service Coordinator», «Client Services Associate», «Retail Support Specialist», «Sales Support Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.