Hermès Selling and Service Assistant
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $24–27/hour
- Posted
- Mar 25, 2026
About Hermès
Hermès is an independent, family-owned Maison renowned for its artisanal savoir‑faire and timeless luxury goods. The brand combines a strong heritage of craft with a global retail network and a commitment to creativity, quality materials and responsible production. As an employer, Hermès emphasises craftsmanship, meticulous standards of service and a collaborative, people-centred workplace.
Hermès — Selling and Service Assistant in Short Hills, NJ. Full-time retail role supporting POS, CRM, client service and stockroom operations.
Role & Responsibilities
- Accurately record and process point-of-sale transactions including sales, sends and repairs; support opening and closing procedures with management.
- Deliver consistently high levels of client service in accordance with Hermès standards: timely, discreet greetings, product assistance, and packaging/wrapping at point of sale.
- Maintain detailed and accurate CRM records that document purchase history and support sales analysis.
- Provide administrative support for after-sales services: log repairs, contact clients and maintain active records.
- Support merchandising and selling-floor operations: restock merchandise, hang merchandising, prepare stockroom items and ensure presentation standards.
- Assist stockroom operations including replenishment, ticketing, EAS tagging and physical inventory preparation.
- Answer incoming calls promptly and professionally; perform general clerical duties and ad hoc tasks as assigned.
Qualifications
- Minimum 1 year retail experience (luxury environment preferred).
- Experience with POS systems and cash handling strongly preferred.
- Proven customer-service orientation with excellent verbal communication skills.
- Demonstrated ability to multitask, prioritise and maintain attention to detail.
- Proficient with Microsoft Office applications.
- Ability to handle difficult situations with composure and discretion.
- Capable of lifting up to 25 lbs unassisted.
Skills
Experience
Minimum 1 year of retail experience; prior experience in a luxury boutique and with POS/cash-handling is strongly preferred.
Education
High school diploma or equivalent; some college coursework preferred.
Workplace
The successful candidate will be located in Short Hills, New Jersey, USA, with easy access to New York City.
Compensation
The base compensation for this position ranges from USD 24 to USD 27 per hour.
Benefits
Commission and bonus incentives; Medical, Dental and Vision insurance; Life insurance and disability coverage; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount; Employee Assistance Program; access to Calm App and Health Advocate; family-building support.
Culture
Hermès maintains a workshop mentality within its retail houses, valuing craftsmanship, discretion and rigorous standards of service. The company fosters an inclusive, people-focused environment that supports professional development while emphasising respect for tradition, authenticity and responsible practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Assistant», «Retail Support Associate», «Sales Support Assistant», «Boutique Service Associate», «Client Relations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.