Hermès Selling and Service Assistant

About Hermès

Hermès is an independent, family-owned luxury maison famed for its artisanal savoir‑faire and commitment to enduring craftsmanship. The organisation operates a global retail network and maintains an ethos that privileges high-quality materials, meticulous handcrafting and a human-centred workplace culture. Hermès promotes sustainable practices and diversity initiatives while sustaining a maison identity rooted in creativity and tradition.

Role & Responsibilities

• Accurately process point‑of‑sale transactions, including sales, sends, repairs and monetary payment verification; assist with opening and closing procedures in partnership with management.
• Provide high standards of client service consistent with Hermès protocols: prompt greeting, product assistance, gift wrapping and packaging at point of sale.
• Support the sales team with merchandising, floor replenishment, stock retrieval and physical preparation of inventory.
• Manage stockroom operations: tagging, ticketing, replenishment and preparation for physical inventory.
• Administer after-sales service processes: log repairs, contact clients, and maintain active service records.
• Record detailed and accurate CRM entries reflecting purchase history and client interactions to support sales analysis.
• Answer telephone enquiries promptly and deliver professional customer service.
• Maintain workstation and selling floor supplies (bags, boxes, notecards, ribbon, POS station) and uphold visual and merchandising standards.

Qualifications

• Minimum 1 year retail experience; prior luxury retail experience strongly preferred.
• Demonstrated cash‑handling and POS experience preferred.
• Strong verbal communication skills and customer‑service orientation.
• Proven ability to multitask, prioritise and maintain attention to detail in a high‑volume boutique environment.
• Proficient with Microsoft Office.
• Ability to manage difficult situations with composure and empathy.
• Ability to lift up to 0–25 lbs. without assistance.

Skills

Experience

Minimum one year of retail experience; experience in a luxury retail environment is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24.76 to USD 27 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès cultivates a workplace founded on artisanal expertise, creativity and respect for craftsmanship. The maison emphasises a people‑centred culture that values individuality, inclusion and long‑term professional development within a globally recognised luxury environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.