Hermès Selling and Service Assistant

Overview

Hermès is an independent, family‑owned maison renowned for artisanal craftsmanship and iconic leather goods, silk, and accessories. The brand operates a global retail network and emphasizes atelier savoir-faire, product quality, and a client‑centric service culture. Hermès of Paris, Inc. represents the Maison in the United States and upholds the group's commitment to craftsmanship, discretion and long‑term client relationships.

Role & Responsibilities

• Accurately process point‑of‑sale transactions including sales, sends, repairs and monetary payments; assist management with opening and closing procedures.
• Deliver Hermès standard of client service at the register: prompt, courteous greetings, answering client questions and assisting with wrapping and packaging.
• Provide administrative support for after‑sales services: logging repairs, contacting clients, and maintaining active service records.
• Maintain CRM records with detailed purchase history and meaningful client notes to support sales analysis and clienteling.
• Support sales team and stockroom operations: merchandising, replenishment, ticketing, EAS tagging, retrieving stock and preparing inventory.
• Organize and maintain the selling floor and POS station: ensure product packaging, ribbons, boxes, and notecards are consistently stocked and display standards are met.
• Answer phones in a timely, professional manner and perform other clerical duties as assigned by management.

Qualifications

• Minimum 1 year retail experience; luxury retail experience preferred.
• Experience with POS systems and cash handling strongly preferred.
• Strong verbal communication and customer service skills; ability to manage difficult situations with composure.
• High attention to detail and strong organizational skills; ability to multi‑task in a fast‑paced environment.
• Proficiency with Microsoft Office.
• Ability to lift up to 25 lbs without assistance.

Skills

Experience

Minimum one year of retail experience; prior experience in a luxury environment is preferred.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24.67 to USD 27.01 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental and Vision insurance; Life Insurance and Disability; Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth retirement plan with company match and profit sharing; Voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès fosters a culture rooted in artisan craftsmanship, discretion and long‑term client relationships. The Maison emphasises humanist values, inclusivity and the transmission of savoir‑faire, supporting employee development within a respectful, client‑centric environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.