Hermès Selling and Service Assistant

Overview

Hermès is an independent, family-owned French luxury maison renowned for artisanal leather goods, silk, ready-to-wear and accessories. The house emphasizes craftsmanship, timeless design and a human-centred approach to product creation and client service, operating a global network of boutiques while maintaining strong ties to its artisanal workshops.

Role & Responsibilities

• Accurately record and process point-of-sale transactions, including payments, receipts and register reconciliations.
• Deliver consistently high levels of client service in accordance with Hermès standards—greeting clients, answering questions and assisting with wrapping and packaging.
• Support the sales team with merchandising tasks: hanging, floor replenishment, stock retrieval and maintaining selling-floor presentation.
• Maintain and stock the workstation and point-of-sale supplies (bags, boxes, ribbon, notecards, POS materials).
• Assist stockroom operations including replenishment, ticketing, physical EAS tagging and preparation for inventory.
• Provide administrative support for after-sales services: logging repairs, contacting clients and maintaining accurate records.
• Record detailed CRM entries to reflect purchase history and client interactions.
• Answer phones promptly and provide professional customer service.

Qualifications

• Minimum 1 year of retail experience; luxury retail experience preferred.
• Experience with POS systems and cash handling strongly preferred.
• Proficient with Microsoft Office and CRM data entry.
• Strong verbal communication and customer-service orientation.
• Exceptional attention to detail, organisational skills and the ability to multitask in a fast-paced environment.
• Ability to handle difficult situations with composure and professionalism.
• Ability to lift up to 25 lbs without assistance.

Skills

Experience

Minimum one year of retail experience is required; prior experience in a luxury retail environment and familiarity with POS/cash handling preferred.

Education

High school diploma or equivalent; vocational/retail training or certifications are advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 24.67 to USD 27.01 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life insurance and disability; Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, voluntary life insurance; Product discount; Employee Assistance Program; access to Calm app and health advocacy services.

Culture

Hermès fosters a craft-driven, human-centred workplace that values savoir-faire, creativity and respect for time-honoured techniques. The Maison places emphasis on inclusion, individual development and sustaining artisanal traditions while providing a supportive retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.