Hermès Selling and Service Assistant

About Hermès

Hermès is an independent French luxury maison celebrated for artisanal craftsmanship, exceptional leather goods, silk, and accessories. The house combines a strong atelier tradition with a global retail footprint and a reputation for meticulous client service and long-term commitment to quality and sustainability.

Role & Responsibilities

• Process point-of-sale transactions accurately, including sales, sends, repairs and monetary payments; assist management with opening and closing procedures.
• Deliver Hermès-standard client service: greet clients promptly, respond to enquiries, assist with packaging and wrapping at point of sale.
• Support the sales team with merchandising tasks: hanging displays, returning merchandise to the sales floor, retrieving stock and preparing items for presentation.
• Maintain selling-floor readiness: replenish bags, boxes, notecards, ribbon and POS supplies; straighten displays and uphold merchandising standards.
• Assist stockroom operations and merchandise flow: replenishment, EAS tagging, ticketing and preparation for physical inventory.
• Provide after-sales administrative support: log repairs, contact clients, maintain active records and coordinate follow-ups.
• Record detailed CRM entries that reflect purchase history and sales context to support client relationship management.
• Answer phones promptly with professional customer service and perform other clerical duties as assigned by the supervisor.

Qualifications

• Minimum one year of retail experience; luxury retail experience preferred.
• Strong verbal communication and customer-service skills.
• Experience with POS systems and cash handling strongly preferred.
• Proven ability to multi-task, prioritize and maintain attention to detail in a high‑volume luxury environment.
• Strong organizational skills and comfort performing routine administrative tasks.
• Proficiency with Microsoft Office.
• Ability to handle difficult situations with composure and empathy.
• Ability to lift up to 25 lbs without assistance.

Skills

Experience

At least 1 year of retail experience; prior luxury retail or boutique experience preferred.

Education

High school diploma or equivalent; additional retail or customer-service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 24.77 to USD 27.12 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental and Vision; Life Insurance and Disability; Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance); product discount; access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès emphasises artisanal savoir‑faire, attention to detail and a family‑oriented workplace culture. The maison values long-term craftsmanship, personalised client service and sustainable practices, promoting an environment where individual contribution and integrity are recognised.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.