- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $24.57–27.14/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Selling and Service Assistant supports front- and back-of-house operations at Hermès’ King of Prussia boutique, partnering with the sales and support teams to deliver a high-calibre client experience. Responsibilities span point-of-sale transactions, sales-floor and stockroom support, CRM records, telephone service and after-sales administration. This is a full-time, unlimited-contract role; pay is $24.57–$27.14 per hour, with actual rates determined by the role, location and individual experience.
Role & Responsibilities
- Process sales, sends and repairs accurately at the point-of-sale register; assist management with opening and closing procedures.
- Deliver prompt, friendly client service, including greeting clients, answering questions, offering assistance, and wrapping and packaging purchases at the point of sale.
- Support the sales team by hanging merchandise, returning merchandise to the sales floor, retrieving stock and physically preparing the stockroom.
- Organize and prioritize the workstation and sales floor; keep bags, boxes, notecards, ribbon and point-of-sale supplies stocked, maintain merchandising standards, and straighten and file merchandise.
- Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging, ticketing and physical inventory preparation.
- Support after-sales services by logging repairs, contacting clients and maintaining active records.
- Maintain accurate, detailed CRM records of purchase history and sales analysis.
- Answer telephone calls promptly and provide friendly, appropriate customer service.
- Process and verify transactions, including receptions, CRM, SKUs, monetary payments and client verification; provide administrative support for after-sales services as needed.
- Partner with the management team on point-of-sale decisions.
- Perform other duties assigned by the supervisor.
Qualifications
- At least 1 year of retail experience; experience in a luxury environment preferred.
- Strong communication skills.
- Experience with POS and/or cash handling strongly preferred.
- Customer-service orientation.
- Ability to multitask.
- Strong attention to detail.
- Strong organizational skills.
- Computer skills, including Microsoft Office.
- Ability to handle difficult situations with grace, compassion and composure.
- Ability to lift 0–25 lbs. without assistance.
- Regular in-person work at a company-designated location is an essential function of the position.
Skills
Experience
At least 1 year of retail experience; luxury environment preferred.
Workplace
The successful candidate will be located in King of Prussia, Pennsylvania, USA, with easy access to Philadelphia.
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Compensation
The base compensation for this position ranges from USD 24.57 to USD 27.14 per hour.
Benefits
Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off comprising 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to the Calm App, Health Advocate and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Assistant», «Sales Support Assistant», «Boutique Service Assistant», «Retail Sales and Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.