Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Accurately process point-of-sale transactions at the register, managing sales, sends, and repairs whilst assisting with opening and closing procedures
• Provide consistently elevated service to clients aligned with Hermès standards: prompt, courteous greetings, attentive assistance, wrapping and packaging support
• Support the sales team throughout the selling process: merchandise hanging, stock retrieval, floor preparation, and stockroom maintenance
• Organize and maintain the workstation and selling floor to facilitate sales efforts, ensuring adequate stock of bags, boxes, notecards, ribbon, and POS supplies whilst maintaining visual merchandising standards
• Manage stockroom operations and merchandise flow: replenishment, EAS tagging, ticketing, and physical inventory preparation
• Support after-sales services as required: logging repairs, contacting clients, maintaining accurate records
• Maintain detailed and accurate CRM records documenting client purchase history and sales analysis
• Answer telephones in a timely, professional manner and execute ad-hoc duties as assigned by management

Qualifications

• Minimum one year of retail experience, preferably in a luxury environment
• Strong verbal and written communication skills
• Demonstrated experience with point-of-sale systems and cash handling
• Customer service orientation and ability to work collaboratively
• Proficiency in multi-tasking and prioritization
• Attention to detail and strong organizational abilities
• Basic computer literacy, including Microsoft Office
• Ability to manage challenging situations with grace, composure, and emotional intelligence
• Physical capability to lift 0–25 lbs. without assistance
• Commitment to regular in-person presence at the designated boutique location

Skills

Experience

Minimum one year of retail experience is required, with preference given to candidates with background in luxury retail environments. Experience with POS systems and direct cash handling is strongly preferred.

Education

High school diploma or equivalent; no formal post-secondary education required.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision insurance; life insurance and disability coverage; paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellness days, and sick and safe time); paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount and employee assistance programme resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.