Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Accurately process all point-of-sale transactions, including sales, sends, repairs, and opening and closing procedures in collaboration with management
• Deliver consistent, prompt, and gracious client service aligned with Hermès standards, including greeting, assistance, and gift wrapping at point of sale
• Support the sales team with merchandising preparation, stock retrieval, and stockroom organization to facilitate the selling process
• Maintain merchandising standards on the selling floor through straightening, filing, and continuous organization of inventory and POS workstations
• Execute stockroom operations including merchandise replenishment, physical inventory preparation, electronic article surveillance (EAS) tagging, and ticketing
• Provide administrative support to after-sales services, including repair logging, client contact, and record maintenance
• Create and maintain detailed, accurate CRM records documenting purchase history and sales analysis
• Answer all incoming calls in a timely and courteous manner, providing professional customer service

Qualifications

• Minimum 1 year of retail experience, preferably in a luxury environment
• Proven point-of-sale and cash handling experience
• Strong communication skills, both written and verbal
• Customer service orientation and ability to engage clients with grace and professionalism
• Proficiency with Microsoft Office software
• Detail-oriented with exceptional organizational abilities
• Capability to manage multiple priorities and multitask effectively
• Physical ability to lift 0–25 lbs without assistance
• Composure and diplomatic demeanor when handling challenging situations

Skills

Experience

Minimum 1 year of retail experience is required, with prior exposure to a luxury retail environment strongly preferred. Hands-on experience with point-of-sale systems and cash handling is essential.

Education

High school diploma or equivalent required; further retail, business, or customer service training a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision insurance; Life Insurance and Disability coverage; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.