Hermès Selling and Service Assistant

About Hermès

Hermès, a prestigious French luxury brand, is renowned for its dedication to craftsmanship and timeless elegance. As part of the Hermès Group, Hermès of Paris Inc. embodies the brand's commitment to quality and excellence, offering a unique and enriching work environment. The company values creativity, innovation, and the preservation of artisanal skills, making it a distinguished employer in the luxury fashion industry.

Role & Responsibilities

• Provide clerical support for both front and back of house operations in the Hermès boutique.
• Process and ensure the accuracy of all transactions, including receptions, CRM, SKUs, monetary payment, and client verification.
• Assist in the administration support of after sales services when needed.
• Partner with management team on POS decisions.
• Accurately record point of sales transactions at the register, including processing sales, sends, and repairs.
• Assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to clients within the Hermès standard of service.
• Support the sales team with the selling process, including merchandising and stock retrieval.
• Organize and prioritize workstation and selling floor to support the sales effort.
• Provide assistance in stockroom operations, including replenishment and inventory preparation.
• Support the After Sales area as needed, including logging repairs and maintaining records.
• Record accurate and detailed CRM files for purchase history and sales analysis.
• Answer phones and provide friendly customer service.

Qualifications

• Minimum 1 year of retail experience, preferably in a luxury environment.
• Strong communication skills.
• Experience with POS and/or cash handling preferred.
• Customer service oriented.
• Ability to multi-task and detail oriented.
• Strong organizational skills.
• Proficiency in Microsoft Office.
• Ability to handle difficult situations with grace and composure.
• Ability to lift up to 25 lbs. without assistance.

Skills

Experience

Minimum of 1 year retail experience, preferably in a luxury environment.

Workplace

Compensation

$24.00 to $25.00 per hour

Benefits

Commission and bonus incentives based on sales performance, Medical, Dental, Vision, Life Insurance and Disability, Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time), Paid Parental leave and transition time, 401(k) and Roth Retirement plan with company matching and profit sharing, Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance, Product discount and EAP resources, Access to Calm App, Health Advocate, Family Building Support and more.

Culture

Hermès fosters a culture of creativity, inclusivity, and excellence, where employees are encouraged to express their individuality and contribute to the brand's legacy. The company is committed to sustainability and social responsibility, creating a positive impact on the world. Hermès values diversity and strives to create a welcoming environment for all employees.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.