Hermès Selling and Service Assistant
- Location
- Costa MesaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $24.56–27.48/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 11, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Selling and Service Assistant position in Costa Mesa, CA. Support boutique operations, POS transactions, and client service in a luxury retail environment. Full-time role, $24.56–$27.48/hr.
Role & Responsibilities
- Accurately process point-of-sale transactions at the register, including sales, returns, repairs, and opening/closing procedures in collaboration with management
- Provide exceptional client service according to Hermès service standards, including prompt greetings, attentive assistance, and professional wrapping and packaging at point of sale
- Support the sales team with merchandising activities, including hanging and returning merchandise, retrieving stock, and physically organizing the stockroom
- Organize and maintain the workstation and selling floor to facilitate the sales effort, ensuring all items (bags, boxes, notecards, ribbon, POS systems) are consistently stocked and merchandising standards are upheld
- Assist with stockroom operations across all areas of merchandise flow, including replenishment, electronic article surveillance tagging, ticketing, and physical inventory preparation
- Support after-sales services as needed, including logging repairs, contacting clients, and maintaining active records
- Record accurate and detailed customer relationship management (CRM) entries that document purchase history and provide meaningful sales analysis
- Answer incoming calls in a timely, friendly, and professional manner while demonstrating exemplary customer service
- Execute additional duties as assigned by the Operations Manager
Qualifications
- Minimum 1 year of retail experience, preferably in a luxury retail environment
- Strong verbal and written communication skills
- Demonstrated experience with point-of-sale systems and/or cash handling
- Customer service-oriented mindset with a commitment to excellence
- Ability to multitask and prioritize competing demands
- Meticulous attention to detail and accuracy in transaction processing
- Strong organizational and time-management skills
- Proficiency with Microsoft Office
- Exceptional emotional intelligence and ability to handle challenging situations with grace, compassion, and composure
- Ability to lift up to 25 pounds without assistance
Skills
Experience
Minimum 1 year of retail experience in a luxury environment is preferred. Candidates should have proven experience with point-of-sale operations and cash handling, demonstrating consistent accuracy and attention to detail in transaction processing.
Education
High school diploma or equivalent (GED) is typically required; further education is not mandatory for this position.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 24.56 to USD 27.48 per hour.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, and Vision coverage; Life Insurance and Disability; Paid time off including 18 discretionary days off (DDOs), 12 company holidays, 2 wellbeing days, and sick and safe time; Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, Family Building Support, and additional wellness programs.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Associate», «Retail Operations Assistant», «Point-of-Sale Specialist», «Boutique Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.