Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Process and verify all point-of-sale transactions including sales, sends, repairs, and client verification with accuracy
• Maintain detailed and meaningful CRM records to document purchase history and support sales analysis
• Execute opening and closing procedures in collaboration with management, including cash reconciliation and register preparation
• Provide exceptional client service aligned with Hermès standards: prompt greeting, assistance with inquiries, and elegant wrapping and packaging at point of sale
• Support the sales team through merchandising preparation, stock retrieval, and stockroom physical organization
• Maintain the selling floor and workstations to optimal standards, ensuring adequate inventory of bags, boxes, notecards, ribbons, and POS materials
• Assist with stockroom operations including merchandise replenishment, EAS tagging, and physical inventory coordination
• Administer after-sales services: log repairs, contact clients regarding service status, and maintain active repair records
• Answer incoming calls in a timely, courteous manner consistent with luxury service expectations
• Perform all additional duties as assigned by supervisory staff

Qualifications

• Minimum one year of retail experience, preferably in a luxury environment
• Strong written and verbal communication skills
• Experience with point-of-sale systems and cash handling strongly preferred
• Demonstrated customer service orientation and ability to deliver exceptional experiences
• Proficiency with Microsoft Office applications
• Ability to manage multiple tasks simultaneously and maintain focus under pressure
• Strong attention to detail and organizational capabilities
• Ability to navigate difficult situations with grace, compassion, and composure
• Capacity to lift 0–25 pounds without assistance
• Regular in-person presence at the company-designated boutique location is essential

Skills

Experience

Minimum one year of retail experience, with preference for prior service in a luxury retail setting.

Education

High school diploma or equivalent; additional retail or customer service training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 24.57 to USD 26.14 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, and Vision insurance; Life Insurance and Disability coverage; Paid time off including 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time; Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.