Hermès Selling and Service Assistant
- Location
- Canoga ParkCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $24.76–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 27, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès Topanga seeks a Selling and Service Assistant in Canoga Park, CA. Full-time retail role processing transactions, supporting sales team, and maintaining boutique operations.
Role & Responsibilities
- Accurately record all point-of-sale transactions at the register, processing sales, sends, repairs, and assisting with opening and closing procedures
- Provide consistently high levels of service to clients in accordance with Hermès standards, including prompt greetings, offer assistance, answering questions, and wrapping and packaging at point of sale
- Support the sales team with the selling process by hanging merchandise, returning items to the floor, retrieving stock, and preparing the stockroom
- Organize and prioritize the workstation and selling floor to support sales efforts, ensuring all items are stocked, maintaining merchandising standards, and straightening displays
- Provide stockroom operations support including merchandise replenishment, physical EAS tagging, ticketing, and assistance with physical inventory preparation
- Support the After Sales area as needed by logging repairs, contacting clients, and maintaining active repair records
- Record accurate and detailed CRM data providing meaningful detail of purchase history and sales analysis
- Answer phones in a timely manner while exhibiting friendly and appropriate customer service
Qualifications
- Minimum 1 year of retail experience, preferably in a luxury environment
- Strong communication skills
- Experience with POS systems and cash handling strongly preferred
- Customer service oriented
- Ability to multitask effectively
- Detail oriented with strong organizational skills
- Proficiency with Microsoft Office
- Ability to handle difficult situations with grace, composure, and professionalism
- Physical ability to lift 0–25 lbs without assistance
Skills
Experience
1 year of retail experience required, with preference for luxury retail environment experience. Hands-on experience with POS systems and cash handling strongly preferred.
Education
High school diploma or equivalent
Workplace
The successful candidate will be located in Canoga Park, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 24.76 to USD 27 per hour.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, Vision insurance; Life Insurance and Disability; Paid time off including 18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick and safe time; Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Administrative Assistant», «Client Service Coordinator», «Point of Sale Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.