Hermès Selling and Service Assistant

About Hermès

Hermès is an independent, family-owned French maison celebrated for artisanal leather goods, silk, and accessories. The brand operates a global network of boutiques and workshops and is recognised for its dedication to craftsmanship, materials excellence and long-term stewardship of heritage savoir‑faire.

Role & Responsibilities

• Accurately record and process point-of-sale transactions, including sales, returns and repairs; assist with opening and closing procedures alongside management.
• Ensure exemplary client service at point of sale: prompt greeting, product presentation, gift wrapping and packaging consistent with brand standards.
• Support sales team with merchandising and stock operations: hanging merchandise, replenishing the selling floor, retrieving inventory and preparing stockroom items.
• Maintain and prioritise the workstation and selling floor supplies (bags, boxes, notecards, ribbon, POS materials) to support sales activity.
• Assist in stockroom workflows: replenishment, physical tagging (EAS), ticketing and preparation for physical inventory.
• Administer after-sales activity as required: logging repairs, contacting clients and maintaining active service records.
• Create accurate, detailed CRM entries that reflect purchase history and client interactions.
• Answer phones promptly and deliver professional, client-focused communication.
• Perform other clerical and operational duties as assigned by the supervisor.

Qualifications

• Minimum 1 year retail experience; luxury retail experience preferred.
• Proven cash-handling and POS operation experience preferred.
• Strong verbal communication and client-service orientation.
• Demonstrated ability to multitask, prioritise and maintain attention to detail.
• Proficient with basic computer tools (Microsoft Office) and comfortable recording accurate CRM notes.
• Ability to manage difficult situations with composure, empathy and discretion.
• Ability to lift up to 25 lbs without assistance.

Skills

Experience

Minimum one year of retail experience is required; prior experience in a luxury boutique environment and familiarity with point-of-sale systems, inventory flow and after-sales processes is strongly preferred.

Education

High school diploma or equivalent; post-secondary coursework or certification in retail, customer service or visual merchandising is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 24.57 to USD 27.14 per hour.

Benefits

Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, voluntary life insurance, fitness reimbursement); Product discount; Employee Assistance Program; access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a workshop‑driven culture that privileges craftsmanship, material integrity and human-centered service. The maison emphasises long-term development of its people, inclusivity and the transmission of artisanal savoir‑faire within a refined retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.