Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Accurately process point-of-sale transactions at the register, including sales, sends, repairs, and opening and closing procedures alongside management
• Consistently deliver high-level service aligned with Hermès standards: greeting clients promptly and courteously, offering assistance, answering product questions, and professionally wrapping and packaging purchases
• Support the sales team through merchandising activities: hanging stock, returning merchandise to the sales floor, retrieving inventory, and managing stockroom preparation
• Organize and maintain workstations and the selling floor to optimize sales efforts: ensure all items (bags, boxes, notecards, ribbon, POS station, etc.) remain stocked, maintain merchandising standards, and execute daily straightening and filing
• Manage stockroom operations including merchandise replenishment, EAS tagging, ticketing, and preparation for physical inventory counts
• Provide administrative support to the After Sales department: logging repairs, contacting clients, and maintaining active service records
• Record accurate and detailed CRM entries that capture meaningful customer purchase history and sales analysis
• Answer telephones in a prompt, friendly manner and provide courteous customer service
• Perform additional duties as assigned by the supervisor

Qualifications

• One year of retail experience, preferably in a luxury environment
• Strong communication and interpersonal skills
• Point-of-sale (POS) and cash handling experience strongly preferred
• Customer service orientation and responsiveness
• Ability to multitask effectively in a fast-paced setting
• Detail-oriented with strong organizational abilities
• Proficiency in Microsoft Office
• Composure and grace in handling challenging situations
• Physical capability to lift between 0–25 lbs without assistance

Skills

Experience

One year of retail experience in a luxury environment is preferred.

Education

No specific educational requirement stated.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 27.88 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, and Vision insurance; Life Insurance and Disability coverage; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick and safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, Family Building Support, and additional wellness resources.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.