Hermès Selling and Service Assistant

Overview

Hermès is an independent, family-owned luxury maison renowned for artisanal craftsmanship and refined leather goods, accessories and ready-to-wear. The company places a premium on humanist values, sustained savoir‑faire and the preservation of traditional workshops while operating a global retail network. Hermès of Paris, Inc. represents the brand in the United States and manages flagship maisons such as the Beverly Hills boutique.

Role & Responsibilities

• Process and accurately record point-of-sale transactions including sales, sends and repairs; assist with opening and closing procedures in partnership with management.
• Deliver Hermès-standard client service at the register: prompt greeting, product assistance, packaging and wrap presentation.
• Maintain and prepare the sales floor and stockroom: replenish merchandise, hang and return product to the sales floor, perform ticketing and EAS tagging, and support physical inventory preparation.
• Administer CRM records with precise, actionable purchase-history notes to support clienteling and sales analysis.
• Support after-sales administration: log repairs, contact clients and maintain active service records.
• Answer incoming calls courteously and manage basic client enquiries in a timely manner.
• Organize and prioritise workstation supplies and merchandising elements (bags, boxes, ribbons, POS materials) to ensure operational readiness.
• Collaborate with the sales team and operations manager on POS decisions and other administrative tasks; perform additional duties as assigned by the supervisor.

Qualifications

• Minimum 1 year retail experience; prior luxury retail experience strongly preferred.
• Demonstrable cash-handling and POS operation experience preferred.
• Strong verbal communication and customer-service orientation.
• Meticulous attention to detail and strong organisational skills.
• Ability to multi-task in a high-paced, client-facing environment and to handle difficult situations with composure.
• Ability to lift up to 25 lbs. without assistance.
• Proficiency with Microsoft Office.

Skills

Experience

Minimum one year of retail experience; experience within a luxury environment and familiarity with POS, cash handling and client service workflows preferred.

Education

High school diploma or equivalent preferred; post-secondary education in retail, business or hospitality is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 24.76 to USD 27 per hour.

Benefits

Commission and bonus incentives; Medical, Dental and Vision insurance; Life insurance and disability coverage; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, plus sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company match and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate and family-building support.

Culture

Hermès fosters an artisan-led, human-centred workplace that prizes craftsmanship, creativity and the transmission of traditional savoir‑faire. The Beverly Hills flagship operates with a strong client-service ethos and a commitment to inclusion, professional development and employee wellbeing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.