Hermès Security Coordinator

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Help lead internal and contracted security officers across the assigned store perimeter, supporting the Security Manager and service continuity.
• Maintain the safety of people, property and premises, ensuring compliance with regulations, site instructions and Group security policy.
• Support the security department’s missions and the management and organisation of security and safety teams.
• Contribute to the welcome and safety of clients, visitors and employees during and outside public opening hours, and provide security at Hermès events, including fashion shows, receptions and exhibitions, on or off the sales floor and during or outside opening hours.
• Participate in team operations and cover security officer positions as service needs require.
• Apply and monitor procedures that support the smooth operation of the department; conduct checks within the assigned perimeter, including access, the safety of employees and visitors, article security, and protection of know-how and buildings.
• Contribute to security awareness initiatives for employees and visitors, and support team training and skills maintenance.
• Co-manage internal and contracted security officers, monitoring conduct, dress, punctuality and presentation.
• Help develop security briefings, support the onboarding of new officers on instructions and premises, and organise, implement and monitor the department schedule under the Security Manager’s supervision; adjust staffing for reinforcements, leave and events.
• Maintain regular liaison among the Security Manager, security officers, employees and store management; promote Hermès standards of conduct, interpersonal skills and professional know-how, and monitor team safety.
• Conduct video surveillance searches in line with the Security Manager’s criteria, independently or in support of internal colleagues; monitor radios, equipment and first-aid kits, and ensure individual equipment and uniforms are supplied to internal and contracted staff.
• Help prevent theft and other threats to the physical safety of people on site, and contribute to the amicable resolution of disputes.
• Recommend improvements to the department’s practices and duties, and ensure compliance with rules, standards and laws applicable to public-facing establishments.
• Assist with evacuations and the protection of people during alerts, direct emergency services and police when necessary, and contribute to regulatory monitoring, including professional security cards, refresher training, and initial and ongoing training.

Qualifications

• Valid professional security officer card.
• SSIAP qualification, HOBO authorisation and SST certification are valued.
• Professional experience in public security (ministries, armed forces or defence) and/or private security, including luxury, luxury hospitality or jewellery, is valued.
• Strong written and verbal communication, including report and instruction writing.
• Fluent English and proficiency in Word, Excel and IT tools.
• Knowledge of private security regulations.
• Proactive and able to make recommendations.
• Strong organisation, team leadership and priority-management skills.
• Respect for procedures; responsiveness, availability and loyalty.
• Sound incident management and strong client and employee relations.
• Sense of responsibility, commitment and confidentiality; able to work under stress.

Skills

Experience

Minimum 3 years

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.