Hermès Seasonal Sales Support Associate
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $20–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
This temporary seasonal position at the Hermès Austin Boutique provides clerical and operational support to both front and back-of-house teams during the busy holiday season (November through December 31st). Reporting to store management, the associate collaborates with the sales team to enhance the client experience in a fast-paced luxury retail environment through merchandise support, customer service assistance, and administrative coordination.
Role & Responsibilities
- Provide consistent, gracious customer service aligned with Hermès standards, including prompt greetings, assistance with inquiries, and wrapping and packaging support at point of sale
- Support the sales team throughout the selling process by hanging merchandise, returning items to the floor, retrieving stock, and organizing the stock room
- Maintain the selling floor and workstation, ensuring all supplies (bags, boxes, note cards, ribbons, stationery) are continuously stocked and merchandise standards are upheld
- Support Client Service, Concierge, Doorperson, and Greeter/Host activities as needed
- Assist After Sales operations by logging repairs, contacting clients, and maintaining accurate records
- Answer phones in a timely, courteous manner demonstrating appropriate customer service etiquette
- Execute additional duties as assigned by the supervisor
Qualifications
- Strong communication skills
- Customer service oriented with ability to handle difficult situations with grace, compassion and composure
- Detail oriented with strong organizational skills
- Proficiency in Microsoft Office
- Ability to lift between 0-25 lbs. without assistance
- Comfortable with regular, in-person work at a company-designated location
Skills
Experience
Minimum 1 year of retail or customer service experience preferred
Education
High school diploma or equivalent; further education not specified
Workplace
The role is situated in Austin, Texas, USA.
Compensation
The base compensation for this position ranges from USD 20 to USD 22 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Support Specialist», «Retail Support Coordinator», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.