Hermès Sales Support Associate
- Location
- Boston Massachusetts USA
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $20–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Hermès Boston Boutique, established in 1988 as part of the Northern Region, seeks a Seasonal Sales Support Associate to provide operational and client service support throughout the high-volume holiday period from November through December 31st. Reporting to store management, this role encompasses clerical and logistical support across front and back-of-house operations, including merchandise handling, stock room organization, point-of-sale assistance, and coordination with specialized service functions such as concierge and after-sales care. The ideal candidate combines strong communication and organizational abilities with a genuine orientation toward luxury client service.
Role & Responsibilities
- Deliver exceptional client service in alignment with Hermès luxury standards, including prompt greetings, assistance offers, and point-of-sale wrapping and packaging
- Support the sales team with merchandise hanging, stock retrieval, stock room preparation, and physical organization of inventory
- Maintain and organize selling floor displays and workstations to optimize the sales effort, ensuring consistent stocking of bags, boxes, ribbons, stationery, and supporting materials
- Provide assistance to Client Service, Concierge, Doorperson, and Greeter/Host functions as needed
- Support after-sales operations, including repair logging, client contact, and maintenance of active service records
- Answer incoming calls in a timely and professional manner, demonstrating friendly and appropriate customer service
- Execute all additional duties as assigned by the store management team
Qualifications
- Strong communication skills
- Customer service orientation
- Detail-oriented approach to work
- Strong organizational skills
- Proficiency with Microsoft Office
- Ability to handle difficult situations with grace, compassion, and composure
- Capacity to lift between 0-25 lbs without assistance
- Commitment to regular in-person work at the Boston boutique location
Skills
Experience
Minimum one year of retail or customer service experience preferred.
Education
High school diploma or equivalent required.
Workplace
This position is based in Boston, Massachusetts, USA.
Compensation
The base compensation for this position ranges from USD 20 to USD 22 per hour.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Associate», «Retail Operations Associate», «Sales Floor Support Specialist», «Boutique Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.