Hermès Sales Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28.16–31.11/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 1, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks a Selling Supervisor at Madison Flagship in New York, NY to lead luxury fine jewelry and watches sales with strong POS and client service expertise.
Role & Responsibilities
- Achieve monthly and annual individual sales goals while contributing to boutique collective sales targets
- Organize and maintain workstations and selling floor to support sales efforts; ensure inventory of bags, boxes, stationery, and accessories is continuously stocked
- Maintain selling floor merchandise standards through straightening, replenishment, and visual merchandising guidelines compliance
- Support merchandise flow including EAS tagging, ticketing, and inventory preparation
- Process and verify transaction accuracy including receipts, CRM files, SKUs, payments, and client verification
- Manage opening and closing of daily till procedures and ensure proper asset monitoring and reporting
- Approve returns and exchanges; escalate exceptional requests to management
- Execute opening and closing procedures including store access, alarm protocols, employee sign-in sheets, and bag checks in partnership with Asset Protection
- Maintain key log controls in coordination with Asset Protection
- Practice appropriate asset protection techniques and follow all guidelines for key control and merchandise security
- Conduct physical inventory preparation and participate in monthly cycle counts as directed
- Provide consistent high-level service to clients in accordance with Hermès hospitality standards—prompt greeting, offer assistance, and professional wrapping and packaging
Qualifications
- Minimum 2 years of selling and/or supervisory experience
- Experience in a luxury retail environment preferred
- Strong relationship development and impeccable communication skills
- Even-tempered with ability to multitask continuously
- Self-starter capable of independent work and collaborative team engagement
- Strong organizational skills
- Open availability to accommodate business needs
- Ability to lift 0–25 lbs. without assistance
Skills
Experience
Minimum 2 years in a selling or supervisory capacity, with luxury retail experience preferred.
Education
Not specified; no formal educational requirement stated.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 28.16 to USD 31.11 per hour.
Benefits
Commission and bonus incentives based on sales performance; Medical, Dental, and Vision coverage; Life Insurance and Disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time); Paid Parental leave and transition time; 401(k) and Roth Retirement plan with company matching and profit sharing; Flexible spending accounts, fitness reimbursement, and voluntary life insurance; Product discount and EAP resources; Access to Calm App, Health Advocate, and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Selling Supervisor», «Floor Supervisor», «Retail Supervisor», «Client Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.