Hermès Sales Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 2, 2026
About Hermès
Saint Honoré operates boutique retail locations dedicated to premium luxury goods, presenting an elevated client experience within the Thai market. The Bangkok entity manages flagship point(s) of sale and seeks professionals who can maintain exacting brand standards while driving commercial performance.
Saint Honoré seeks a Sales Supervisor in Bangkok (Siam Paragon) to lead boutique sales, client development and store operations.
Role & Responsibilities
- Lead and inspire the sales team to achieve and exceed individual and store sales targets, acting as a role model on the sales floor.
- Coach and develop team members in selling techniques, product knowledge and client relationship management to raise performance and conversion.
- Act as shift leader/manager-on-duty to oversee daily store operations, ensure optimal floor coverage and maintain operational excellence.
- Support the Store Manager in delivering concise, energetic daily briefings and in communicating key commercial and operational updates.
- Deliver the highest standard of customer service and client experience; build, nurture and develop VIP clients and long-term relationships.
- Drive clienteling initiatives and manage CRM usage to maximise sales opportunities and after-sales service.
- Oversee stock management, after-sales processes and preparation/review of daily sales reports with qualitative insights.
- Take responsibility for assigned product categories, including sales performance, inventory control, visual merchandising and staff training.
- Coordinate and execute in-store events and communications, ensure store appearance aligns with brand presentation guidelines and security procedures are followed.
Qualifications
- Minimum three years' experience in a supervisory role within high-end fashion, luxury retail or a comparable customer-facing environment.
- Fluent in English, with exceptional interpersonal and communication skills.
- Proven leadership capability with a track record of motivating and developing retail teams.
- Strong client relationship management and problem-solving abilities, with a customer-centric mindset.
- Comfortable working retail hours including weekends and public holidays.
Skills
Experience
Minimum of 3 years' supervisory experience in luxury retail or high-end fashion, with demonstrated success in team leadership, client development and store operations.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related discipline preferred.
Workplace
This position is based in Bangkok, Central, Thailand.
Culture
The workplace emphasizes impeccable client service, refined presentation and a collaborative team environment. Colleagues are expected to uphold elevated grooming and brand standards while contributing to a performance-driven boutique culture focused on client retention and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Supervisor», «Retail Supervisor», «Boutique Supervisor», «Client Relations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.