Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Hermès Canada seeks a Sales Specialist to represent the maison's legacy of craftsmanship and heritage across its retail locations. The successful candidate will embody the Hermès values of elegance and cultural refinement while cultivating lasting client relationships, driving sales performance, and maintaining the exceptional service standards that define the brand. The role encompasses client engagement, product knowledge development, operational responsibilities, and achievement of sales objectives.

Role & Responsibilities

• Serve as a brand ambassador, conveying warmth, courtesy, elegance, and the cultural values integral to Hermès
• Express enthusiasm for Hermès products and stories, communicating their artisanal added value to clients
• Welcome clients warmly and develop sales while upholding the quality and service spirit synonymous with the maison
• Provide comprehensive product knowledge and deliver exceptional personalized service to each client
• Cultivate client loyalty and engagement through thoughtful communication; build and maintain a client base
• Execute assigned opening and closing store procedures with accuracy and attention to detail
• Achieve assigned sales goals and contribute to overall store performance targets
• Maintain sales floor protocols for visual presentation, service delivery, and loss prevention
• Uphold Group and subsidiary policies and procedures; maintain client privacy and company confidentiality
• Actively engage in professional development opportunities and skill advancement

Qualifications

• Minimum 2–3 years of experience in client-focused retail sales
• Luxury retail or experience selling key categories such as Ready-to-Wear, Shoes, Watches, Leather Goods, or Jewelry (strongly preferred)
• Professional, team-oriented demeanor with a positive and flexible approach
• Ability to remain composed and even-tempered under pressure
• Demonstrated excellence in customer service and the ability to forge meaningful client connections
• Proven passion for sales achievement and attainment of sales targets
• Physical ability to stand, crouch, bend, and lift up to 20 kg

Skills

Experience

The ideal candidate brings a minimum of 2–3 years of hands-on experience in client-focused retail sales environments. Prior exposure to the luxury sector or experience with key product categories (Ready-to-Wear, Shoes, Watches, Leather Goods, Jewelry) is highly valued. The candidate must demonstrate a proven track record of sales achievement and an ability to build and maintain client loyalty.

Education

Secondary education or equivalent required; post-secondary education in retail management, business, or related disciplines is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 60,000 to CAD 105,000 per annum.

Benefits

Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, accidental death and dismemberment (AD&D), and company group retirement savings plan.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.