Hermès Sales Specialist
About Hermès
Hermès of Paris is the retail arm of the independent, family‑owned French Maison Hermès, internationally recognised for exceptional artisanal leather goods, silk, ready-to-wear and accessories. The brand operates a global network of boutiques and is committed to craftsmanship, long-term savoir‑faire and humanist values.
Hermès of Paris seeks a Sales Specialist in Short Hills, NJ — full-time boutique role delivering exceptional client service and achieving sales targets.
Role & Responsibilities
- Achieve individual monthly and annual sales targets while contributing to the boutique’s collective goals; support sales initiatives and promotion execution.
- Deliver a consistently elevated client experience in line with Hermès standards: prompt, attentive greetings, personalised assistance, clienteling and bespoke after‑sales service.
- Operate the point‑of‑sale (POS) system accurately for all transactions, maintain CRM client files with detailed purchase history and SKU data, and support administrative follow‑through.
- Organise and maintain the selling floor to VM standards: stock merchandising items (bags, boxes, ribbon, stationery), replenish receipts and new arrivals, straighten and fill displays.
- Support inventory activities including preparation, participation in monthly cycle counts and assisting with stock reconciliation.
- Comply with asset protection procedures: employee sign‑in, bag checks, key control, physical EAS tagging, ticketing, and secure handling of returns.
- Report POS discrepancies and variances to management promptly and maintain cleanliness and organisation of the workstation at all times.
- Collaborate closely with the Managing Director, sales colleagues and selling support teams in a fast‑paced boutique environment.
Qualifications
- Minimum 2 years of sales experience; prior luxury retail experience strongly preferred.
- Proven ability to build and sustain client relationships with exceptional verbal communication and interpersonal skills.
- Calm under pressure with strong multitasking ability and meticulous attention to detail.
- Self‑starter who can work independently while contributing constructively to a team.
- Excellent organisational skills and open availability to meet business scheduling needs.
- Ability to lift up to 25 lbs. without assistance and perform physical tasks associated with merchandising and inventory.
Skills
Experience
Minimum 2+ years of sales experience; experience within a luxury retail environment preferred.
Education
High school diploma or equivalent; college coursework in retail, business, fashion or a related discipline preferred.
Workplace
This position is based in Short Hills, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Benefits
Commission and bonus incentives; Medical, Dental and Vision; Life insurance and disability; Paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount; Employee Assistance Program; access to Calm App, Health Advocate and Family Building Support.
Culture
Hermès fosters an artisan-led, client-centric culture that prizes craftsmanship, creativity and the transmission of traditional savoir‑faire. The workplace emphasises family values, inclusion and individual development while maintaining the highest standards of service and product integrity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Specialist», «Client Advisor», «Boutique Sales Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.