Hermès Sales Specialist

Overview

Hermès of Paris is an independent, family-owned maison renowned for artisanal luxury leather goods, ready-to-wear and accessories. The company emphasizes craftsmanship, sustained transmission of savoir‑faire and humanist values, operating a global network of boutiques while maintaining ateliers dedicated to preserving traditional production techniques.

Role & Responsibilities

• Deliver exceptional, personalized client service consistent with Hermès standards: prompt greeting, needs assessment, product presentation, and refined gift‑wrapping at point of sale.
• Achieve monthly and annual individual sales targets while contributing to boutique team goals and sales initiatives.
• Manage point-of-sale transactions and CRM records accurately, ensuring detailed purchase history, SKUs, payment verification and follow‑up for after‑sales service.
• Maintain the selling floor and stockroom to visual merchandising standards: replenishment, straightening, EAS tagging, ticketing and presentation of receipts and packaging materials.
• Support inventory processes including preparation for physical inventory and participation in cycle counts as directed by management.
• Adhere strictly to asset protection procedures (employee sign‑in, bag checks, key control, merchandise security) and report POS discrepancies promptly.
• Organize and maintain a clean, efficient workstation and assist with operational tasks that support the client experience.

Qualifications

• Minimum 3 years of sales experience; previous luxury retail experience strongly preferred.
• Proven ability to build and sustain client relationships with impeccable verbal and interpersonal communication.
• Highly organized, able to manage competing priorities and multitask in a fast‑paced boutique environment.
• Self‑starter who can work independently and collaboratively within a team; open availability to meet boutique scheduling needs.
• Physical ability to lift up to 25 lbs and perform routine stockroom and merchandising tasks.

Skills

Experience

Minimum 3 years of sales experience; luxury retail experience preferred. Demonstrated track record meeting individual sales targets and providing high-touch client service.

Education

High school diploma or equivalent preferred; formal retail or luxury‑service training is an advantage.

Workplace

Compensation

The base compensation for this position ranges from USD 26.51 to USD 29 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth retirement plans with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

Hermès cultivates a workshop‑driven culture that values craftsmanship, creativity and long‑term stewardship of savoir‑faire. The maison emphasizes humanist values, inclusion and professional development within a family‑oriented environment committed to authenticity and quality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.