Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Achieve monthly and annual individual sales goals while collaborating with the sales team to meet boutique-wide targets
• Organize and maintain the selling floor to support sales efforts and enhance client experience, ensuring inventory of bags, boxes, stationery, and related items is continuously stocked
• Maintain selling floor standards through regular straightening, restocking, applying electronic article surveillance (EAS) tags, and ticketing in accordance with visual merchandising guidelines
• Assist with inventory preparation as directed by management
• Process all transactions with accuracy, including receipts, customer relationship management (CRM) file entries, and post-sale administrative support
• Communicate POS discrepancies and variances to management by end of business day
• Comply with all asset protection procedures, including employee sign-in protocols, bag checks, merchandise security, and physical inventory cycles
• Ensure all products are properly tagged and ticketed throughout the boutique and back-of-house areas
• Deliver exceptional customer service in accordance with Hermès service standards, providing prompt greetings, product assistance, and expert wrapping and packaging at point of sale
• Maintain cleanliness and organization of the POS workstation and surrounding areas

Qualifications

• Minimum 2+ years of sales experience; luxury retail experience preferred
• Strong relationship-building and communication skills
• Ability to multitask in a fast-paced environment while maintaining composure
• Self-motivated and capable of working both independently and collaboratively within a team
• Strong organizational and time-management skills
• Flexibility to accommodate business operational needs including varied scheduling
• Physical capability to lift 0–25 lbs. without assistance

Skills

Experience

2+ years of sales experience in a retail environment, with luxury retail background preferred. Experience with POS systems and customer-facing operations is beneficial.

Education

High school diploma or equivalent required; some college or retail certification preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 26.50 to USD 28 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, Dental, Vision coverage; Life Insurance and Disability; Paid time off (18 discretionary days off, 12 company holidays, 2 wellbeing days, and sick & safe time); Paid Parental Leave and Transition Time; 401(k) and Roth Retirement Plan with company matching and profit sharing; Flexible spending accounts; Fitness reimbursement; Voluntary life insurance; Product discount; Employee Assistance Program (EAP) resources; Access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.