Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Achieve monthly and annual individual sales goals while contributing to collective boutique sales targets
• Organize and maintain the selling floor according to visual merchandising guidelines, including stock replenishment, EAS tagging, ticketing, and new merchandise receipt processing
• Provide inventory preparation support as directed by management
• Process all transactions with accuracy, including receipts, CRM file management (purchase history, SKUs, monetary payments, client verification), and after-sales service administration
• Communicate POS discrepancies, opening/closing variances, and transaction irregularities to management by end of business day
• Maintain cleanliness and organization of the POS workstation at all times
• Comply with all asset protection procedures including employee sign-in sheets, bag checks, merchandise security protocols, physical EAS tagging, and proper ticketing of inventory
• Prepare and participate in monthly cycle counts and physical inventory activities as directed
• Deliver consistently high levels of service aligned with Hermès standards, including prompt, friendly greetings, offer of assistance, product knowledge sharing, and professional wrapping and packaging at POS

Qualifications

• 2+ years of sales experience (experience in a luxury environment preferred)
• Strong relationship development and interpersonal communication skills
• Ability to multitask and remain calm in a fast-paced retail environment
• Self-motivated professional capable of working independently and collaboratively with a team
• Strong organizational and time management abilities
• Availability to accommodate variable business scheduling needs, including weekend and holiday shifts
• Ability to safely lift between 0–25 lbs. without assistance

Skills

Experience

2+ years of professional sales experience, with preferred exposure to luxury retail environments and understanding of high-end client service protocols.

Education

High school diploma or equivalent; further education or retail certification considered advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision coverage; life insurance and disability protection; paid time off (15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time); paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; flexible spending accounts; fitness reimbursement; voluntary life insurance; product employee discount; Employee Assistance Program (EAP); access to Calm App, Health Advocate, and family building support resources.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.