Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
• Organize and prioritize the selling floor to support sales and the client experience; keep bags, boxes, note cards, ribbon, stationery and other supplies stocked.
• Maintain selling-floor standards by straightening, filling in and replenishing new receipts in accordance with visual merchandising guidelines, and by handling physical EAS tagging and ticketing.
• Assist with inventory preparation.
• Process transactions accurately, including receipts, CRM files documenting purchase history and sales analysis, SKUs, monetary payments and client verification; provide administrative support for after-sales service when needed.
• Partner with management on point-of-sale decisions and communicate discrepancies arising during opening, closing or general POS operations by the end of the business day.
• Keep the workstation clean and organized.
• Comply with asset-protection procedures, including employee sign-in sheets and bag checks in coordination with asset protection where applicable; follow asset-protection techniques, key-control guidelines and merchandise-security procedures.
• Follow physical EAS-tagging guidelines and ensure products are properly ticketed on the sales floor, in the back of house and among merchandise returns.
• Prepare for physical inventory and participate in monthly cycle counts or as directed by management.
• Deliver consistently high service to clients in keeping with Hermès standards, including prompt, friendly greetings, offering assistance and answering questions, and helping with wrapping and packaging at the POS.

Qualifications

• At least 2 years of sales experience; experience in a luxury environment preferred.
• Strong relationship-development and impeccable communication skills.
• Even-tempered, with the ability to multitask continuously.
• Self-starter able to work independently while collaborating with a team.
• Strong organizational skills.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the position.

Skills

Experience

At least 2 years of sales experience; luxury-environment experience preferred. The requisition specifies a minimum of 3 years.

Compensation

The base compensation for this position ranges from USD 26.52 to USD 29.30 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off comprising 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.