Hermès Sales Specialist

About Hermès

Hermès is a Parisian maison renowned for its artisanal savoir‑faire and dedication to finely crafted leather goods, accessories and ready‑to‑wear. An independent, family‑oriented luxury house, Hermès combines a global retail network with a workshop culture that privileges craftsmanship, material quality and long‑term stewardship of products and people.

Role & Responsibilities

• Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives.
• Deliver the Hermès standard of client service: prompt, discreet greeting; product advisory; and luxury packaging and after‑sales care.
• Manage point‑of‑sale activities accurately — process transactions, maintain CRM purchase records, and support after‑sales administrative tasks.
• Organize and maintain the selling floor to visual merchandising standards: replenishment, straightening, stocking of consumables (bags, boxes, ribbon, stationery) and ticketing.
• Support inventory operations: prepare merchandise for counts, participate in monthly cycle counts and assist inventory reconciliation.
• Execute asset‑protection procedures: adhere to key control, bag checks, physical EAS tagging and merchandise security guidelines.
• Partner with management on POS discrepancies and daily variances; maintain a clean, organized workstation.

Qualifications

• Minimum of 3 years of professional sales experience.
• Proven ability to build and sustain client relationships with impeccable verbal and written communication.
• Experience in a luxury retail environment preferred.
• Open availability to meet business needs, including weekends and peak trading periods.
• Physically able to lift up to 25 lbs and to perform light manual tasks.
• Highly organized, self‑motivated and able to multi‑task in a fast‑paced environment.

Skills

Experience

At least 3+ years of sales experience; prior work in a luxury retail environment strongly preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, fashion, merchandising or a related field preferred but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 26.52 to USD 29.30 per hour.

Benefits

Commission and bonus incentives based on sales performance; Medical, dental, vision; Life insurance and disability; Paid time off — 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, plus sick & safe time; Paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; Voluntary benefits (FSA, fitness reimbursement, voluntary life insurance); Product discount and EAP resources; Access to Calm App, Health Advocate, Family Building Support.

Culture

Hermès fosters a workshop‑centric culture that values craftsmanship, attention to detail and long‑term development of people. The Maison emphasizes humanist values, inclusion and a sense of responsibility toward sustainable practices and product longevity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.