Hermès Sales Specialist

About Hermès

Hermès is an independent, family-owned Maison renowned for artisanal craftsmanship and a humanist approach to luxury. The organization operates a global network of boutiques and maintains in-house workshops to preserve savoir-faire, positioning itself as an employer that values long-term skill transmission, quality materials and a tradition of creativity.

Role & Responsibilities

• Achieve individual monthly and annual sales targets while contributing to the boutique’s collective objectives.
• Deliver Hermès-standard client service: prompt greeting, active assistance, expert product presentation and premium after‑sales support.
• Operate and reconcile POS transactions accurately; maintain detailed CRM records of purchases, SKUs and client interactions.
• Maintain selling-floor standards and visual merchandising (VM) guidelines: straightening, replenishment, tagging, ticketing and packaging.
• Comply with asset protection procedures including EAS tagging, key control, bag checks and participation in physical inventory and cycle counts.
• Support inventory preparation and back-of-house organisation; keep workstation and client-facing areas clean and orderly.

Qualifications

• Minimum 3 years of progressive sales experience; prior luxury retail experience strongly preferred.
• Proven ability to develop and sustain client relationships with excellent verbal and written communication.
• Strong organisational skills, ability to multitask in a high-traffic environment and work autonomously and as part of a team.
• Open availability to meet business needs, including evenings and weekends as required.
• Ability to lift and handle merchandise up to 25 lbs without assistance.

Skills

Experience

Minimum three years of retail sales experience, with a track record of meeting sales targets; experience in a luxury boutique environment preferred.

Education

High school diploma or equivalent; post‑secondary education or retail-related certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Benefits

Commission and bonus incentives; Medical, Dental, Vision; Life Insurance and Disability; Paid time off (15 days vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, sick & safe time); Paid parental leave and transition time; 401(k) and Roth retirement plan with company match and profit sharing; Flexible spending accounts, fitness reimbursement and voluntary life insurance; Product discount; Employee Assistance Program (EAP); access to Calm App, Health Advocate and family building support.

Culture

Hermès cultivates a workshop-to-boutique culture rooted in craftsmanship, authenticity and respect for materials. The Maison emphasises long-term skill development, inclusivity and a family-centred approach to employee wellbeing, fostering an environment where individuality and professional growth are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.