Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Achieve monthly and annual individual sales targets whilst contributing to the boutique's collective sales goals
• Organize and maintain the selling floor to optimize the client experience, ensuring proper stock levels of merchandise, bags, boxes, ribbons, stationery and related items
• Maintain selling floor merchandising standards including straightening displays, replenishing new receipts in accordance with visual merchandising guidelines, applying electronic article surveillance (EAS) tags, and ticketing merchandise
• Process all transactions accurately through the point-of-sale (POS) system, including receipts, customer relationship management (CRM) files, payment methods and client verification
• Communicate POS discrepancies to management during opening and closing procedures and address variances by end of business day
• Maintain a clean and organized workstation at all times
• Comply with all asset protection procedures including employee sign-in protocols, merchandise security, EAS tagging and physical inventory preparation
• Participate in monthly cycle counts and physical inventory events as directed by management
• Deliver consistent, high-level service to clients according to Hermès service standards: prompt and courteous greeting, proactive assistance, and professional wrapping and packaging support at point-of-sale

Qualifications

• Minimum 2 years of sales experience, with luxury retail environment experience preferred
• Strong relationship-building and interpersonal communication abilities
• Demonstrated capacity for multitasking in fast-paced environments
• Self-directed work ethic balanced with collaborative team orientation
• Excellent organizational and time-management skills
• Flexibility with availability to accommodate business operational needs
• Ability to lift between 0–25 pounds without assistance
• Regular, in-person work at the designated boutique location is an essential function of this role

Skills

Experience

2+ years of professional sales experience, with exposure to a luxury retail environment preferred.

Education

High school diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental and vision insurance; life insurance and disability coverage; paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time); paid parental leave and transition time; 401(k) and Roth retirement plan with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and supplemental life insurance; product discount; employee assistance program (EAP) resources; access to Calm App, Health Advocate, Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.